Wells Fargo Complaint - wells fargo
NEW YORK -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I have a car loan through wells fargo and two days ago they repossessed it. I have tried to explain that I had to buy a new boiler for my home that was 6,000 and had to have my roof repaired so with all of this happening I got behind I have offered them the money owed to make the loan current but they are refusing to reinstate me and told me that I have to days to refinance it with a different company or it will go to the auction. I am trying my best to make things right but they refuse to try to work with me. Trough the 7 months that I have had the loan I have only received one statement in the mail from them I received no call or letter for the threat of repossession.Everyone I have spoken to refuses to let me talk with a supervisor and is very rude and treats you like you are a piece of garbage and I am not I just got behind and now I am trying to do the right thing and get caught up instead of running away and claiming bankruptcy like people usually do.
As a resolution, I would like the following:
I would like someone to ask wells fargo why they can't send statements or call or let someone try to get caught up on there loan if they still have proof of making good money and obviously just got behind.
Please contact me if you need more details regarding this incident.