Tata Sky Cable Complaint - Tata Sky Cable India

Review by Phyllis on 2007-06-07

Tel: 020 6600 6633 India

On June 6, 2007, I called and ordered the Tata Sky Cable TV. Submitting my Visa number for them to use. I asked if I would be charged only AFTER the installation was complete and I was told
YES only after the installation is completed.

I checked my VISA bank account and by gosh I was not only charged for an installation which NEVER occurred which was to be at 7:30 PM on June 7th but I was TRIPLE charged.

I contacted the Team Leader at Tata Sky who’s name is Sawii. He told me he would DEFINITELY contact me on June 7th with details that my account would be rectified and confirmed my installation on June 7th. Needless to say I was never contacted.

On June 7th at 8:00 PM since the technicians had not arrived I AGAIN contacted Tata Sky and spoke with representative, Yogish. HE stated that no plans had been made for my installation and THEN proceeded to say that he would have someone contact me as to just WHEN the installation would occur. I said NO LATER than 8:00 AM on June 11th. STILL he could not confirm such a date. He only gave my reference number as: 1-484407629.

I also E mailed them on their web site ONLY NEVER to receive a reply!

How can ANY company TRIPLE charge one’s bank card account and still be in business in India.

I HIGHLY recommend that NO one ever does business with Tata Sky as they are most definitely totally disorganized, and obviously a fraudulent company.

Should anyone else be interested that has had similar experiences with Tata Sky Cable please contact me as I am fully prepared to start legal actions against them and would gladly commence a class action suit.

P Clark
Comments:4 Replies - Latest reply on 2007-06-07
Posted by Anonymous on 2007-06-07:
My question is, this company is in India, is that were your trying to get installation? Or you in the USA trying to do business with a company using outsourced India call centers? I don't know one person that would go out of their way to do business with any company in India. If I call a CSR for a company and get someone in India I just hang up and try my best to stop doing business with that company ever again.
Posted by Principissa on 2007-06-07:
Superbowl I can not agree with you more. I too refuse to do any business with companies that take work away from American citizens just to save a few dollars in labor costs. If they are too cheap to pay their employees any type of decent wages, then they are also selling an inferior product.
Posted by Pomona Guy on 2007-06-07:
I think the complaintant lives in India.
Posted by adzidek on 2007-06-07:
The only people that win in a class-action lawsuit are lawyers.

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