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Pepboys, Decatur St Las Vegas NV Informative - Run around - Repair

Review by debbieot on 2007-06-07
LAS VEGAS, NEVADA -- I live in Az and was in Las Vegas when my car started malfunctioning. I went to Pepboys as it was a National company and i felt safe i would not get ripped off.
They diagnosed it , told me it was not safe to drive home across the desert, and it would take a couple days to fix.So i left it and came back up a week later. I didn't even get down the street before car was doing same thing. Took it back. They said everything fine. I drove home w/ car stalling anytime i braked and tried to accelerate.

Took it to another shop at home and they said my oil gasket was cracked. That is what i paid Pepboys $400 to fix. The shop fixed it again.

I sent a letter to the manager for reimbursement for the cost of the second repair. No reply, so 3 weeks later i called. He referred me to someone else - regional service manager-who had some one else call me back and say they would make good on it. A month later, no contact from Pepboys. I called their 1-800 # and was informed that the manager was suppose to give me a claim #. I've called the manager for 2 weeks - he's off, just stepped out, with a customer.....

Guess this is why Small Claims Courts were invented....
Comments:7 Replies - Latest reply on 2007-06-11
Posted by Pomona Guy on 2007-06-07:
My alternator failed when I was in Vegas and the Midas shop on Tropicana stayed open late and fixed it for me Saturday evening. You should have gone there.
Posted by Anonymous on 2007-06-07:
A cracked oil gasket is not going to make your car stall. What's the real story here.
Posted by MRM on 2007-06-07:
You mentioned that your car will stall when you are stopping and also stall when trying to accelerate. I would suggest to replace your oxygen sensor as they are blown out. **To tell if your car has either 1 or 2 oxygen sensors... If your car is made before 1996, you have one O2 sensors. If made after 1996, you have two O2 sensors. I believe O2 sensors cost $50 each at Pep Boys.
Posted by Starlord on 2007-06-07:
I don't doubt debbie for an instant. We had a Ford Crown Vic that we ran as a taxicab with qa cab company locally. We took it to Pep Boys for an advertised free A/C check. The free check ended up costing us over $1,800, and then we had to take it to another shop to get it fixed right. We might purchase a few items like a luggage rack or such from PB, but they'll never lay another wrench on a vehicle of ours.
Posted by ejack053824 on 2007-06-07:
MRM is right on the money here! Oil gasket cracked....geez!
Posted by poppapia on 2007-06-08:
Please don't base your criteria on a company being a "national" company; it doesn't mean anything. Ever hear of Ashley Furniture, Sears, Circuit City, etc?
Posted by lautinjr on 2007-06-11:
Sorry for the inconvience I corrently work at the location with a whole new managment team and have cleaned up the shop my supervisor just heard for the first time about the claim even though it started before we were there but I have recieved your fax and we are handling it personality. Dave is the assistant AR. and is going to personaly take care of it. This type of thing can happen I don't know the details but can garuntee your satisfaction is our only concern.

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