Symantec Complaint - Poor customer service
MINNEAPOLIS, MINNESOTA -- I've been a customer of Symantec for over 3 years, and I'm so frustrated with their service I could scream.
On June 1 I tried to upgrade on-line, and I was not able to do so (even though I entered the correct product key number directly off the package from 2006). I called Symantec customer service, and waited on-line for 10-15 minutes. Then the customer service agent was not able to record the information correctly. My name is not was not spelled correctly in a subsequent email ("Chak" vs "Chuck") and that's likely why he was unable to process my valid credit card number provided at the time we placed the order on the phone. I received an email notice six days later, with a statement that the order would be processed 8 days after my check is received in the mail (is that prompt customer service?)
Perhaps Symantec has outsourced their customer service operation? When I called, I reached someone with limited limited English and customer service skills.
McAfee will be my choice from now on. I'm no-longer repeat customer.