Lou Fusz Nissan Complaint - Lou Fusz Nissan - Gross Experience

Review by erine on 2007-06-07
ST. LOUIS, MISSOURI -- I'm pretty sure we won't be returning to the Lou Fusz Nissan dealership. One of the main reasons is that I felt our experience with Bo was pretty poor. I do not make it a habit of mine to report poor service, but a vehicle purchase is a pretty big decision, and until today, I had been very interested in purchasing a Nissan Maxima and also in doing business with Fusz because my family has a positive history of experiences buying vehicles from Fusz. When we arrived, Bo was courteous and somewhat helpful as I looked around at the different Maximas, however, when we asked to take a test drive, he went to get a license plate and walked back to the Maximas with the license plate stuck halfway into the back of his pants. I thought that was pretty gross and it really turned us off to working with him further. As we test drove the car, Bo sat in the back of the vehicle and as we asked questions, he often answered, "Um, I think so," or "Uh, I'm pretty sure" or "Probably not". He seemed very unsure about the product line.
Comments:8 Replies - Latest reply on 2008-06-19
Posted by Pomona Guy on 2007-06-08:
Bo just sounds like a gold old boy. Cut him some slack!
Posted by Pomona Guy on 2007-06-08:
Sorry, I meant a "good" old boy.
Posted by Manuel on 2007-06-08:
I'm not giving him an excuse for not knowing the product he sells, but that is typical of car salesman. At least he was honest about not knowing. I will research the heck out of a car I plan to buy, along with its competitors, and in conversation with several salesman who can answer your questions, will answer wrong. It seems common for them to make stuff up when put on the spot.

I would advise you to research the car before you ever step foot in a dealership. If not, then your relying on a car salesman to be honest.
Posted by poppapia on 2007-06-08:
Was the license plate inside or outside his underwear, and did you have to handle the plate? If not, sounds like you need to relax a little and enjoy life.
Posted by Anonymous on 2007-06-08:
Not sure if I would do business with someone named "Lou Fusz"?
Posted by adzidek on 2007-06-08:
poppapia, you and I are on different pages today - I have to disgree with you again :) I think anyone who hopes to sell anything to anyone would be a fool to stick things down his pants, regardless of how relaxed the atmosphere. Would it be okay to have his pants sag half way down his ass while walking with a limp with headphones on? I don't think so! This guy needs a lesson in pant etiquette!
Posted by lfusz3 on 2008-06-19:
You know there really isn't an excuse for this. I am sorry that this happened. Bo meant no harm. But I assure you this won't happen again. I have printed this and passed it out to all Sales members to let them know that we need to act more professional and be considerate of others. I am here to help and please contact me if you feel that there is something that we can do better on anything. My email address is lfusz3@fusz.com
Lou Fusz III
Posted by D on 2008-06-19:

Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.