Popeye's Chicken Complaint - Poor Managers
Hi, I am writing a complain about one of the managers in our Ville Platte store in Louisiana.
I have read a review that stated that the managers are rude to the customers that went to purchase a 10 piece chicken and the customer was called a liar by one of the managers.Well my experience is that some managers are rude to the customers but they are also rude to their hard working employees. I went into the Popeyes in my area and there is a manager there by the name of [name removed] she is very unprofessional. I went into the store at approximately 8:10 pm to purchase a 5 piece dark and at that time the store seem to be packed down with customers. I would say that they had an hour rush that night. I don't know if that manager was upset because it was taking some time to get out customers orders but she started to yell at the employees in front of all of the customers and I think that was very unprofessional. Maybe she thought that made her look good because she was a manager and she had the upper hand or maybe she just wanted to push her weight around. That was not my first experience with that same manager showing that unprofessional character. She speaks to her clerks and cooks as though they are her slaves. She disrespects them in front of customers. I think that as a professional there is a time and a place for everything and to yell and scream at the employees is just as bad as poor customer service. I also feel if you have to yell, scream, and disrespect your employees in front of the customers then that employees work performance is poor and they should not be employed there. A professional Manager would not yell and scream at her employees in front of their customers. I own a business myself and if I have to discuss something with one of my employees that involves their work performance, I have an office and that is where I conduct that type of business. If I have to yell and scream at my employees in front of customers, I feel like that is unprofessional and will instead of attracting customers it will keep them away from my business. I have a great group of employees and they appear to love me to death. I think it is because of the way that they are treated. I believe in treating my employees as well as my customers the way that I would want someone to treat me. I think that is my business is growing tremendously. Every manager is to practice good customer service as well as good employee service. If you treat your employees with respect and dignity then 9 times out of 10 you will get treated that same way and you will also find that yourself receiving quality work from your employees. I am not trying to be negative towards all of the Managers in our Ville Platte, LA Popeyes . We do have a few Managers there that deserves a Hi5 for the way that they treat their customers and their employees. I could name of few of the ones that has always practiced professionalism in my eyes. [names removed] Those are quiet a few that practice conducting themselves in a very professional manner. I think I have to contact the BBB about [name removed] and the way she speaks to the employees in front of the customers. If she does this to her employees, I would hate to see what she would do to the customers.