Kroger Complaint - Kroger Manager Accused Fiancé Of Steeling, Then Assaulted Him Over Formula For Our 2 Month Old
ALLEN PARK, MICHIGAN -- Today my fiancé went to Kroger to see if he could exchange our old cans of Enfmil for the soy formula since the doctor had us switch. he took the four cans to the service desk with no receipt, but they did have on them the markings Kroger puts on all their cans.He asked if it was possible to exchange. The woman looked the cans over then asked to see his receipt. He told her he didn't have it anymore but said they are from this store its the only place we buy formula. she said I cant help you and turned to do whatever it is she was doing. He asked if there was any one else he could talk to about this. She told him that it didn't matter who he talked to he cant get money back without a receipt. He tells her again, he doesn't need money he only wishes to exchange them and feed his baby and asks to speak with her manager. she says fine and calls the manager when shes done she slams the phone down and says he coming but he told me to tell you no anyway so you might as well just leave. He said he will not leave he's going to wait and speak with her manager. She then tells him to just get away from her. He says excuse me she said stand somewhere else or leave. he said ma mm, I'm going to stand where ever I want to and wait for the manager. What the h*ll is your problem? She proceeds to grab the bag of formula and says maybe I should just take these back. He said what do you mean take them back? Do you mean you'll do the exchange? cause unless you exchange them you definitely will not take them back I paid for those. So she throws the formula at him and tells him to get out! He caught the formula as it hit him in the gut, at this point pretty upset with every one in the check out lanes watching him being accused, he said if you want it so bad take it and slid it to her across the counter. It stopped right in front of her. She acted as if he just threw it at her face. She came from behind the counter and grabbed his hand trying to drag him out the door. at this point the manager walks up and he pulls away from her. The manager says what do you want to know about the formula? He says forget about the formula I want to talk about your employee throwing things at me and accusing me of steeling. the manager says he'll deal with that later now what about the formula does he need to know. and he asks about exchange policies. The manager says when did you buy it? Jon says I don't know with in the last month. manager tells him to wait and goes to talk to the woman. she pulls out another can from behind the counter of a different brand. Jon didn't hear every thing they said but the saw the manager smile and heard ya, I just want to see if he really bought it. The man comes back to my fiancé now standing at the end of the first register and say were you here yesterday bringing back formula? Jon says what are you talking about. The manager says no, answer me I want to know if you were here. Jon tells him he wasn't and the manager asks a cashier is this the guy he says yep thats him. Jon says no it isn't, i was no wear near here yesterday. Manager say you need to leave your causing a seen get out of my store. Jon say I don't appreciate this in fact I think its cr*p Ive been at work all day and come in here to take care of my family and you people act as if I'm a criminal in front of god and every one else and you say I'm causing a seen while defending myself. the manager tells him he can take it out side and Jon says ya, lets take it out I'm not done talking to you. so they walk toward the door and Jon turns to say seriously you have the wrong guy I'm a good person trying to feed my family. Under the managers breath he hears "low life scum bag mother f**ker" He says what did you say to me the guy says your a f**king scum bag starting a scene like this. So they get out side and Jon turns too face the guy and hes got his dukes up ready to go. J on says what your gonna hit me now? the manager lunges at him and hits him a fist in the side of the neck and one in the shoulder. then three bag boys jump in to restrain Jon. Jon says are you crazy? After he regains his composure of course he tells the man thats assault buddy you just lost your job manager says what are you gonna do?You stole that formula you wont call the cops. Jon says your pretty sure of your self to risk your livelihood. manager says call them! Jon said let me use your phone man I will.manager says just leave your causing a bigger scene.....
These are the facts as I recall them they might not be exact. I wasn't there so can't speak from memory.
My fiancé has long brown hair and a couple tattoos he is 30 but could pass for 24-25 I think this had allot to do with the way this played out but either way it's nonsense. They just lost our business for good. We have been loyal Kroger patrons for a long time and have spent allot of money with their company. I'm absolutely disgusted! This Kroger is located on Dix and Southfield in Lincoln Park MI.