MerchNow Complaint - Worst online experience EVER
So, I caught wind of a one-time reunion show of this band that I absolutely loved back in the day.(Texas Is The Reason, if you must know.) And although I had missed the show, I still wanted to show my support for the event by ordering some commemorative shirts, etc. that were made. This is where MerchNow comes in. Obviously they were the distributors of said merchandise, and so I placed the order, payment went through fine, whatever. I got the standard "your order has been shipped" e-mail stating that I should expect it in 4-5 days in the States or 3-4 weeks int'l. 4-5 days came and went. 3-4 weeks went by and then I contacted them. No response. Another e-mail two weeks later, nothing. I waited another week and sent them the nastiest e-mail I've ever written. Not a single word from them. I was furious. It's the worst feeling knowing you can't do anything. No one's neck to wring, no one to talk to over the phone(I neglected to mention they wouldn't return my calls either.) Anyway, I forgot about the whole thing, and then a few weeks ago I decided to try once more. Finally a response. It read:
"Your Ticket has been received and a member of our staff will review it and reply accordingly," etc., etc.
I got that on 5/22, and that was it. No update, nothing. I know, you're wondering when I placed the order. February. I waited almost 5 months for an empty response from a company called MerchNow.
Now that's irony.