All Island Permits Expeditors Complaint - Expeditor- Service Not Provided!
HOLBROOK, NEW YORK -- My husband and I are remodeling and adding an extension onto our home. We thought by getting an Expeditor it would help us with our short time frame.
We contact Vivian at “All Island Permits” (Holbrook, NY) in February 2007 to be the Expeditor on our project. We dropped off our plans on a Tuesday and per Vivian she was going to drop them off at the Town on that Thursday! We had to provide her with $275.00 upfront and a check made out to the Town but a blank amt box for her to fill in when the permits were ready. She stated that she would call the day when she wrote the check out.
Six weeks had passed when we contacted Vivian for the 1st time since dropping the plans off to her. It became obvious after several voicemails that Vivian lacked professionalism. It would take 3-4 VM's to finally get her to call us back. She said there were some issues but she took care of them. My husband asked her why she hadn't called us to let us know there were problems. She became very short with him on the phone and gave some lame excuse. This was the 1st week in May (Monday). Vivian went to the Town on that Wednesday and issued the check to the Town and the Town cashed it on that Friday. She never called us to let us know like she said she would! My husband called her that Monday to no avail. SHE refuses to call us back. I emailed Vivian that Tuesday (trying another method to reach her)! I put a return receipt and a read receipt on it. She NEVER even opened my email. So I faxed her a letter (3rd method of trying to reach her). NO response! I called her again on June 6, 2007 and left my FINAL message. I told her that it was extremely frustrating that I can not get a hold of her. I told her that I needed to know what stage the permits were in. I also stated that since I can not get in touch with her that I was going to go down to the Town myself (even thought this is what I am paying her for) to get information. I told her that if she wanted to speak to me b4 I went to the Town on 6/7/07 to call me. She never called! I wasn’t surprised. My husband went down to the Town where he was told that the plans were ONLY submitted in May. And that a letter was mailed out to Vivian on May 10th bc the paperwork she filled out was incorrect and she left out important information. We also found out that we needed to have a letter signed by my husband and notarized to have the permits in his name (no contractor needed we are doing the work ourselves).
From the time I gave Vivian my plans to the time she actually submitted them to the Town was 2 ½ months. BUT she was quick to cash the $275.00 that we gave her back in February. I am now in the process of putting everything in my name and taking this task on myself. Vivian at All Island Permits is unprofessional, a fraud and lacks respect for her customers.
If you are ever in the market for an Expediter please remember that ALL ISLAND PERMITS are not the ppl to handle your business!