[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Bestwestern of Menlo Park Ca Complaint - Service Animal
Complaint
As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Our service animal was refused at the Bestwestern Hotel in Menlo Park.
As a resolution, I would like the following:
A letter from your office informing them of the law.I have their statement they do not accept service animals. It was left on my answering machine.
Please contact me if you need more details regarding this incident.
Our service animal was refused at the Bestwestern Hotel in Menlo Park.
As a resolution, I would like the following:
A letter from your office informing them of the law.I have their statement they do not accept service animals. It was left on my answering machine.
Please contact me if you need more details regarding this incident.
Comments:
Posted by One-Eyed Willie on 2007-06-08:
Good luck on pursuing this. I just read your other post. I applaud you for being reasonable about this by asking that they be informed about the law rather than threatening to sue.
Posted by Skye on 2007-06-08:
Wow, that's pretty lousy. I hope you found another hotel that was able to accomodate you, and your precious dog.
Good luck, and keep us posted. That was a pretty suckful message to leave you.
Good luck, and keep us posted. That was a pretty suckful message to leave you.
Posted by CrystalSword on 2007-06-08:
According to the ADA the dog could not be refused entrance, our's are in training as service dogs and they go where we go, they have been welcomed everyplace we go.
Our's are well behaved and clean, they go to Denny's, Wal-Mart, Safeway, the local mom and pop's restaurant, and they are only 9 months old, but they are learning fast and have 9 - 12 months of training left.
We were in Denny's a couple weeks ago and had left the pups home because we were putting the van in the garage and had to wait for a ride, right away we were asked where they were, were they okay, it's so nice to know that they were that well remembered by the staff there.
I'd go to the ADA and lodge a complaint there, you might get further.
Our's are well behaved and clean, they go to Denny's, Wal-Mart, Safeway, the local mom and pop's restaurant, and they are only 9 months old, but they are learning fast and have 9 - 12 months of training left.
We were in Denny's a couple weeks ago and had left the pups home because we were putting the van in the garage and had to wait for a ride, right away we were asked where they were, were they okay, it's so nice to know that they were that well remembered by the staff there.
I'd go to the ADA and lodge a complaint there, you might get further.
Posted by jktshff1 on 2007-06-09:
Good post, Keep it up.
I also read your other post and agree with one-eyed.
A couple of questions.
Did you make reservations and inquire then about the dog. I understand you shouldn't have to ask the question but it might save some grief in the future.
Does your dog have the standard "jacket" for a service dog? These can't be purchased anywhere and sometimes help.
I also read your other post and agree with one-eyed.
A couple of questions.
Did you make reservations and inquire then about the dog. I understand you shouldn't have to ask the question but it might save some grief in the future.
Does your dog have the standard "jacket" for a service dog? These can't be purchased anywhere and sometimes help.
Posted by Lidman on 2007-06-09:
Lyger get them!!
We Welcome Service Animals
Join Us in This Important EffortService animals enrich the lives of many disabled Americans by performing vital tasks that increase their owners’ safety, mobility and independence. These animals are not a luxury, but a necessity. By denying a disabled person with a service animal access to your business, you’re exposing yourself to lawsuits and serious penalties. So please join us in welcoming disabled guests and their service animals into your business. It’s the law. And it’s the right thing to do.
http://www.calodging.com/products/service_animals.shtml
We Welcome Service Animals
Join Us in This Important EffortService animals enrich the lives of many disabled Americans by performing vital tasks that increase their owners’ safety, mobility and independence. These animals are not a luxury, but a necessity. By denying a disabled person with a service animal access to your business, you’re exposing yourself to lawsuits and serious penalties. So please join us in welcoming disabled guests and their service animals into your business. It’s the law. And it’s the right thing to do.
http://www.calodging.com/products/service_animals.shtml
Posted by Lidman on 2007-06-09:
One more:
Service Animal Information
A: Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. ...
www.usdoj.gov/crt/ada/animal.htm
Service Animal Information
A: Yes, if you refuse to admit any other type of service animal on the basis of local health department regulations or other state or local laws. ...
www.usdoj.gov/crt/ada/animal.htm
Posted by CrystalSword on 2007-06-09:
There are a couple sites where you can pick up a service vest for your dog, I plan on using them as soon as ours quit growing!
www.SitStay.com is one of them with about the most reasonable prices.
www.lonewolfdogwear.com
www.ActiveDogs.com is another but they are quite expensive.
Good luck!!
BTW....I called the local Best Western here and they allow pets with a $10 "pet fee" and she said this included service animals.
www.SitStay.com is one of them with about the most reasonable prices.
www.lonewolfdogwear.com
www.ActiveDogs.com is another but they are quite expensive.
Good luck!!
BTW....I called the local Best Western here and they allow pets with a $10 "pet fee" and she said this included service animals.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
California Department Of Justice:
Overall Rating:
