Volkeswagon of America Informative - Blatant lying by VW representative

Review by rexrex on 2007-06-09
ALBANY, NEW YORK -- My 2006 Passat had engine failure at eight thousand miles on feb. 21, 2006. Car still in shop with metal all through motor. VW says metal won't hurt engine, they refuse to fix problem. Dealer that did repair, and dealer I bought car from said metal won't hurt motor. Ten other dealers all said pan needs to be pulled, and oil and filter need to be changed, and engine could seize up if not properly repaired. VW of America said they support dealer that did repair. I am still paying on car, but I know it is not drivable. Bought at Langan Motor Car, Schenectady, NY.

Greg
Comments:3 Replies - Latest reply on 2007-06-10
Posted by runaway on 2007-06-09:
Ask the dealer to provide a written statement regarding their stand on the engine's safety and reliability and to guarrantee that they will provide a new engine ( get in writing, new factory engine; not rebuilt) if (when) that one is destroyed. Then drive it til it blows.
Posted by Starlord on 2007-06-10:
Take it as gospel from a former mechanic. Pieces of metal in an engine are NOT harmless. The pan needs to be dropped, the engine needs to cleansed thoroughly with solvent, and then put back together with fresh oil, filter and gaskets. Anyone who ever tells you metal in an engine won't hurt it is probably a crooked shop owner who wants to sell you a whole new engine.
Posted by rexrex on 2007-06-10:
thanx, I recorded all conversations.

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