Suncom Wireless Complaint - Barbaric rudeness!!!!!!!!
GWD, SOUTH CAROLINA -- I had already filed a complaint with the BBB before I stmbled upon this sight. I'll have to say, I work for Termnix Service in SC and we bend over backwards to make customers happy and keep them with us. Suncom wireless, on the other hand, has there customers do the bending over. I have been a customer for three and a half years and have been dissatisfied for most of them. I have 2 months left on my contact for a phone I gave my wife, mainly for emergencies. Well, the other day we had one with our 2 year old daughter. I could not communicate with my wife because the speaker in the earpiece no longer works properly when it works at all. I had been trying to resolve this matter with the company prior to the incident, to no avail. They would only allow an upgrade with a new 2 year committment to poor service and quality. I refused and asked that they simply cancel the contract as it as well as their company was useless to me. The only reason I am still with them is that 22 months ago they conned me into another 2 year deal with them with the promise of better reception and fewer dropped calls with the new "upgrade", the one that no longer works even though the contract is still effective. Well, as I'm sure many consumers have found, Suncom will be more than happy to terminate your contract, for $200.00. What a crock. When, after 3 days of trying, I was finally put through to a supervisor, I was told that my location was not his problem and if I wanted a loaner phone I would simply have to use my gas to drive an hour one way to pick it up because the company would not mail me one. "Phones don't last forever sir", he was so kind to inform me. Well no S**T Sherlock, that's why I'm calling your sorry excuse for a company in the first place. I didn't use those choice words, though I was tempted, so they would not be able to use them against me later. So, I have filed my complaint and am wiating for a response from the BBB. Meanwhile my wife and I are taking an unnecessary roadtrip to pick up a phone to use for 2 months that I'm sure they'll want a deposit, or the promise of our next child, or the deed to our home, or our souls, to insure its prompt return at the end of our contract. Please tell evertone you come into contact with about this company. They must be stopped.
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