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Miracle Hot Springs Spa Complaint - Worst experience at Miracle Spa & Resort

Review by Anonymous on 2002-05-17
DESERT HOT SPRINGS, CALIFORNIA -- When I booked this Hotel in the Desert Hot Springs, I was told that I would have a "pool view" room for $119.00 per night. When I checked in, they told me that they had no rooms for that price with a pool view. I had documented whom I spoke with, the time,reservation girl's name, and word for word what she said. They would not accept that. I took the room they gave me and it was a dirty, dingy room with a view of a 7'foot high wall! I called to complain, and the young lady that I spoke with was rude to me. To make a long story short, They offered me a "pool view" room for $129 per night. By this time I had had it with this young lady's attitude and rudeness (she would not let me speak to the supervisor) so I decided to check out. I wrote a complaint letter to the manager after and have yet to receive a response from them. Worst hotel and treatment I've ever been subjected to. I will never recommend this hotel to anyone. No excuse for this at all.
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