Ashley Furniture Informative - Ashley Furniture Homestores - The real story
I have read many of the complaints on this site about the Ashley Furniture Homestores and I wanted to offer this informative post just to clear up some common misconceptions about these stores. I do not work for Ashley Furniture. I am a non management employee of an Ashley Homestore and this post is just one persons opinion.
First things first. Ashley Furniture is the manufacturer of the furniture. They sell their brand of furniture to the individual Ashley Furniture Homestores, the vast majority of which are independantly owned and operated. This means many of the individual store policies such as restocking fees, delivery charges, cancellation policies etc are set by each particular store's owner. It also means a problem with one HomeStore should not discourage someone from purchasing at their local HomeStore.
As far as the volume of complaints (most of which seem like very legitimate problems) you must understand the amount of business this company does. They are the number one brand of furniture in the world. Ashley Furniture is larger than Furniture Brands International, which owns Broyhill, Lane, Thomasville, Drexel Heritage and more. That means Ashley Furniture is larger than all of these brands combined. THEY ARE A HUGE COMPANY. Regardless of the quality of service the hundreds of Ashley Homestores across the country provide, they are bound to receive a higher volume of issues and complaints than other furniture retailers simply because of the sheer volume of business they do.
I'm not trying to make light of any individual's gripe about their experience, I'm just trying to put things into perspective. No furniture company or store is perfect and Ashley is certainly no exception. The vast, vast majority of customers purchasing at these stores are very pleased and many become loyal customers. The stores I've come into contact with take customer service very seriously, and I know managers that will do anything in their power to make things right when there is a problem. Also, many of the stores provide follow up surveys after delivery to spot areas they need to improve on.
Yes, most stores do have a restocking fee if you cancel. Most of the stores do not stock merchandise (ordering instead of stocking saves money and allows for lower prices) so when you purchase they are ordering the items just for you. A down payment is your commitment to purchase and gets the product ordered.
Ashley Furniture has grown enormously in recent years because of the value they provide. You can purchase a great quality, stylish set for a fraction of the price you would pay for similar quality elsewhere.
Again, I understand there are legitimate problems with some stores and I'm not trying to make light of anyone's individual experience. I just hate to see the posts from people that don't want to purchase from an Ashley HomeStore or even work at one after only seeing the very worst side of the story.
I hope this helps!