Direct Energy Complaint - Do not use Direct Energy
DALLAS, TEXAS -- Direct Energy was my service provider for 2 years. Over the course of the 2 years I steadily saw my bills increase from $200 per month to a hefty $600 per month. At first, I thought the increases were due to increasing gas and oil prices.
When I started receiving bills near $400 a month, I called and asked to have my meter checked. It was supposedly checked and they maintained it was functioning properly.
Suddenly, after my meter was checked the bills jumped back down to around $250. Then slowly they began to rise again. The changes in my bills did not correlate with weather changes.
This past February we had very nice springlike weather here in Texas. I did not turn on my heat or AC for 6 weeks. I used my lights and other electrical devices very sparingly, making an effort to use a minimal amount of electricity. It was almost as if I was playing a game to see how little electricity I could use. I even used candles after the sun went down to see how low I could get my usage.
Imagine the extreme horror I felt when I received the bill for February. It was $587!!!
I have switched providers now. Direct Energy persisted in stating that I must have a problem in my home that is causing the high bills.
I am delighted to report that I have now received two bills from my new provider. The first bill was $180. The second was $197. Please note... the $197 was me returning to the comforts I should be able to enjoy in my own home, such as lighting, having my TV on in the background and , yes, temperature control. Now my bills are comparable with my neighbors and family living in similar sized homes.
Direct Energy almost put me into financial ruin. It makes me sick to think of all of the money they scammed me out of in two short years!
Bottom line... DO NOT USE DIRECT ENERGY, unless you want to throw your money away!