A-1 American Heating and Air Complaint - Poor Service - Air Conditioning Service
CHESAPEAKE, VIRGINIA -- Be warned about this company. Our air conditioning had been out for a week and we tried to get help from A-1 American and were met with a total disaster. First my wife waited all day on her day off when the serviceperson was supposed to come by to fix our air and he called at 5pm to tell her he would not be able to make it. The next day he was supposed to call at a specific time to let us know he was coming and he called the wrong number. We tried all day to call him back and he never returned our call and instead of checking his voicemail he removed us from his service list. When I spoke to the person on call that weekend he said he would call us the next day and never called. Finally, I spoke to the manager of the company who "tried to help us" by having another serviceperson call us. When he failed to call I called the company back to speak with the manager again. When I did, he informed me that since I called back our name was put on the bottom of the list again. We were treated with utter rudeness when he sarcastically told me "good luck finding another company." DON'T WASTE YOUR TIME WITH THIS COMPANY!