HSN Complaint - Customer Service At HSN Doesn't Exist
HOUSTON, TEXAS -- Yesterday I purchased the special value of the day which was a Magellan GPS system. The following day we received a call from the fraud department because we requested the item be sent to my father (for father's day) at his address.
For some reason (discussed below) they refused to do a bill to ship to on my father's day gift. This was weird because I always have my orders sent to my office (since I'm not home to receive UPS packages).
From the very moment I answered the phone Terry with the "fraud department" was very angry and treated my husband and I like convicted child molesters. She was belligerent, rude, belittled us and treated us like thieves. It was extremely upsetting.
We have been loyal customers and that meant nothing to her. She told us the only way the order could go through would be to send it to our home address. I asked her which item she was talking about and she shrieked and said "I'm not going to tell you. If you don't know what you ordered I'm not going to tell you. Her demeanor was even more angry and I was caught off guard so I kept trying to explain myself. I tried to explain to her that we had about 15 orders in progress and asked if it was the the hair straightener I ordered the day before. She started yelling WHAT, WHAT DID YOU SAY, then yelled at us some more and said I am cancelling your order. She said the only way we would get anything would be to replace the order. I tried to explain to her that the item had sold out and I wouldn't be able to re-order it and asked her to change the shipping address. She said no and just slammed the phone down in my ear. I felt so bad after the call I started crying. I couldn't believe that someone would call my home on a Sunday and treat me like I had done something wrong that they were yelling at me and acting like I was stupid. I was completely humiliated and have been upset all day long.
I tried to compose myself and save father's day and decided to call customer service. I explained what happened and they said sorry we can't do anything. I then emailed customer service and they said sorry we can't do anything but feel free to order any of the other GPS systems. I can't believe they think I would order anything else from HSN after being treated like a thief and belittled and abused by this woman.
I think that they oversold the GPS system and were regaining inventory by cancelling people's orders for no good reason. If it was an address issue she would have changed the shipping address and we would have all been happy.
They have NO CUSTOMER SERVICE AND DON'T CARE ABOUT THEIR CONSUMERS. MAYBE IAC IS GETTING TOO BIG AND DON'T CARE ABOUT US LITTLE PEOPLE ANY MORE. MY HARD EARNED MONEY GOES TO THIS BUSINESS AND WHAT DO I GET IN RETURN -- YELLED AND SCREAMED AT, TREATED RUDE, TREATED LIKE AN IDIOT AND FELT COMFORTABLE ENOUGH TO JUST SLAM THE PHONE DOWN IN MY EAR.