USPS Complaint - What's the problem? - Mail delivery
TROY, MICHIGAN -- My opinion of USPS has declined even further from what it was in the past. Our regular mail carrier is very efficient, however from where do they get their subs when he either has a day off or is on vacation? And how can we contact our local post office to lodge a complaint?
On 6/7/07, I received five pieces of mail—all jammed into the mailbox, each piece wrinkled. On 6/8/07, I received four pieces of mail, each very wrinkled with one piece torn. Our mailboxes are standard apartment-size issue. The individual boxes are 4” W x 4-1/2” D x 15” H. The mail carrier has a master key which drops down the bank of eight boxes, for convenience of placing mail in from the top. Our regular person places our mail neatly in the boxes, even wrapping magazines around letters.
The morning of 6/9/07, I began composing a letter to our Postmaster. In an attempt to 'personalize’ the letter, I looked in my local phone book for his/her name. Listed was the PO street address and an 800 number to call. I noted all the post offices in our neighboring communities showed the same number. I called and after a few ‘push this number for…,’ I got a live person. I stated my purpose for calling and was told she didn’t have that information but would give me the direct number to the post office. Fine. Just what I wanted. Called that number. Got three separate groups of voice-activated prompts, each followed by ‘more information.’ At the end of the third, since the information I needed wasn’t provided, I said ‘more information.’ The automated lady came on and said ‘I don’t recognize that command,’ said ‘Good bye,’ and the line went dead. I sent my letter addressed simply ‘Postmaster.’
We were just given a hefty raise in rates. For what are these additional funds used? A few years ago I was acquainted with several postal carriers. Even back then, their salaries were well above average and they had many bennies tossed in. Each of them could run circles around the current personnel.
I realize entities have to double up when someone is gone on vacation. But if private businesses can get through this situation, why can’t USPS? And why the secrecy in not publishing the Postmaster’s identity?
It’s for reasons such as this that I very seldom go to the post office. I make use of the stamps by mail program. I had to go out of town right after sending the letter. I hope I can finish business I have to conduct and return home before mail is delivered today. I hate to think of two days’ mail being jammed into that mailbox if our regular carrier isn’t back today. I hope he keeps delivering my mail until he's 102!