FTD Informative - Substitution Policy - Pink Rose bouquet
Beware of FTD's substitution policy. FTD delivered on time the wrong arrangement of flowers - I had ordered a pink bouquet of roses to honor my mother's 5 years as a breast cancer survivor. She received a random selection of roses instead. I'm quite disappointed as I would not have choosen to work with FTD had I realized that they could substitute orders at their discretion.