Suntrust Complaint - Collection process- Suntrust
ATLANTA, GEORGIA -- I have been getting collection calls (at work) on my auto loan account for the last few months....and my account is not even past due!! Suntrust (or their call center in India) calls me the day after the grace period for my auto loan pmt ends. The customer svc rep wants to know when to expect pmt & how it will be paid (by mail, at bank, etc.). On my bill, it has an "on-time" pmt amt & a "late pmt" amt. If I choose the "late pmt" amt and pay the fee of $25 before the 30 day billing cycle is up, I don't think I should have to endure these harassing calls. I have never missed a monthly pmt! When I pay after the grace period, it only benefits Suntrust financially. Why are they calling & pestering me?! It's infuriating. I called a customer svc rep to request that they stop calling me and his response was that Suntrust was "a little different" than most banks with regards to collection policy. He said they were a lot more aggressive than most other banks. I've had auto loans with many other financial institutions over the years and not once have I had them call me when the pmt was one day past due. Suntrust is ridiculous!! I'll be sure not to use them for financing on the next car, house, or anything I buy....and I'll be letting everyone I know about their harassing collection tactics.
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