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Forbes Chevrolet Complaint - Rude, distrrusful attitude & refusal to reapir vechicle

Review by sheppard on 2001-02-13
CAMP HILL, PENNSYLVANIA -- You'd think purchasing 4 new cars in 6 yrs from Forbes Chevrolet in Camp Hill, Pa would warrant a little customer service. Instead we were treated rudely, our integrity questioned and they refused to repair the very car they sold us less than 3 yr earlier.

we had our 1999 Chevy Malibu (77,000) towed to Forbes Chevrolet after It had lost all its oil and the engine seized. My husband asked how it's handled if it's the result of faulty service from a third party. He was told, if there is any question, they stop, call us & have the car examined before proceeding, but they don't want to be in a legal battle over who's paying . We told them, it's our car, out of warranty & we know Chevy is not at all liable, we were paying the bills, and if there was some liability, that would be a separate matter between us and the other party. My husband asked if he needed to sign anything to get the work started & was told no. A problem was found & they reported it to us. The other company sent someone in to examine the car on Mon. Feb 4, and then returned on Tues and removed the part in question. I called Forbes, I was civil but angry they let this company remove the main evidence without our permission. Forbes said they didn't know who was paying for the repairs, & didn't want to get in the middle, & for us to have our vehicle towed out of their garage. I couldn't believe this.

I then spoke to a sales manager who told me he didn't believe we would pay the cost & they refused to do the work. It infuriated me to have my integrity & word doubted, he said we could pay $2,500 up front and they would proceed. I told them I needed to check with my husband but it shouldn't be a problem. Before I could get back to them, they called & said no they still wouldn't do it. Since it was in our best interest for them to do the repairs, since they saw the problem firsthand, and took pictures & we had no other evidence. I went in & spoke to Mr Forbes the next day. After I finished telling him the details, he literally sat staring at me for several seconds & told me "He had a bad feeling about us" It seems our money was good enough to buy a car, but not good enough to repair it. We have an excellent credit rating & guard it fiercely.

We have been married 30 years, own our home for over 20-yr, and served on various school and civic committees. We have purchased 10 new GM cars, the last 4 from that dealership. Mr. Forbes said he didn't care if if cost him our business, that our business wasn't worth the hassle & to go ahead close him down, he'd just go to Florida & retire, he didn't need the hassle.
Comments:1 Replies - Latest reply on 2004-01-13
Posted by Anonymous on 2004-01-13:
I sympathize with you, we had the same thing happen with us, bought 3 chevys from our neighborhood dealer in 3 years, and basically was made to feel stupid and a 'bother' to them whenever we took a vehicle in for warranty work. They always had excuses on why it wasn't covered, and wanted to charge us for the repair that should have been covered. We won't buy another GM product again, and our family & friends (sons, daughters, in-laws, etc.) haven't after the trouble we had. So far, the count is 9 vehicles that GM lost a sale on because of their poor quality and service.

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