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Plano Tire Co. Complaint - Incomplete repairs and overcharged

Review by haydenmom on 2007-06-13
PLANO, TEXAS -- Spent $600 for starter plus 3 tows over 3 month period. Problem never fixed. Took to another mechanic and fixed within one hour for $80.
Called Plano Tire to advise and was told new mechanic must be "magician" and problem would surely happen again. Talked to like I was stupid and even laughed at. Refused to acknowledge poor service nor even my concerns over pricing plus repairs never completed. Same problem for 3 months and they denied it. Stranded about a dozen times over 3 month period. They charged me tow every time I returned it for repair.
Comments:2 Replies - Latest reply on 2007-06-13
Posted by Anonymous on 2007-06-13:
Take in your repair bill and parts replaced list from the second mechanic to Plano and demand satisfaction. You're not likely going to get more than a snicker over the phone.
Posted by Starlord on 2007-06-13:
I have to agree with PWP. When I had my problem with Alderman Ford, I had to go into the shop and confront the service manager after having my car (which I had bought there)back into the shop 4 times, with nothing having been done to it. Finally a small shop identified and fixed the problem (distributor 180 degrees out of time). Service manager tried to laugh it off, saying it would not have run right, I showed him my copies of the work orders that described exactly wha the had just said would be the result. Got the bill paid plus got the car detailed. You just can't do that over the phone.

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