Sprint/Nextel Complaint - Sprint/Nextel - A Sinking Ship
SAN DIEGO, CALIFORNIA -- I have been a Sprint/Nextel customer for 2 years. When the i880 came out I had to have the phone. It was a bit sleeker, had a MP3 player, a bigger screen. It seemed ideal for me. The only way I could get this phone at a better price other than buying it outright for $499 was to open up a second line at which point I would get an instant discount for $150. I knew that my first phone and it's contract was due to expire in Sept. In my mind I knew that I could handle a double phone bill for that short a period, even though I had no use for a second phone line. When I made my order for my second line and new i880, I inquired about my current price plan on line one. I wanted to know if I was on the best plan. I had them review my phone usage and they advised me that I was not on the best plan. Sprint/Nextel said there was a plan available that gave me more minutes but for less than what I was currently paying. I said that it seemed smarter then to switch to that plan, and they agreed. They would give me the same plan for the second line and phone as well. Here lies the problem. Because I changed the phone plan on their advice and because I thought they were providing me with excellent customer service, My first phone line's contract was extended for 2 more years. I was never informed of this. They said they sent out 2 letters to me informing me of this. Because I have been traveling since the first of the year (celebrating my successful fight against lymphoma cancer and treating myself to a years vacation around the world)I never received any letter informing me of this. I pay all my bills on line and use email as my primary(only) means of correspondence to everyone. When I found out that my original contract had been extended, I call twice and spoke to supervisors. I was told there was nothing they could do. I asked why I wasn't informed at the time of the plan change that it would extend my contract. No real answer was given. Sprint/Nextel kept referring to the two letters that were sent out informing of that. We kept arguing in circles about me not being home to receive mail. On top of that, they threaten that if I cancelled my contract, there would be a $200 early termination charge. My thinking is that if they really valued me as a customer they would have honored my request to let my original contract expire when it was due to. I informed them that I had just read an AP news article that 5000 jobs had just been cut with Sprint/Nextel due to lost revenues and loss of customers. Sprint/Nextel is a sinking ship. There are other companies that offer more for less...a lot more for less. I have decided to cancell both my ccontracts (phone lines)with Sprint and pay the $400 early termination fee. Not only that, I have explained to my family (Sprint/Nextel users) and they are going to cancel their service with them as well. Sprint/Nextel will have to make a lot of changes if they want to stay in business, frankly, I think it's too late for them to start bailing water. They are destined to sink. The fact remains, there are better companies and more can be gotten for less. This market is too competitive.