BellSouth/AT Complaint - BellSouth Triple Choice is a SCAM
OAKWOOD, GEORGIA -- Last October, my husband and I signed up for the $99 a month deal with BellSouth, which was to include phone, internet, and DirectTv, all for $99 per month. We have yet to receive a bill for $99, all of our statements have been at LEAST $130 plus a seperate bill for $33 for DirecTV. When I called about it, I was initially told it was to cover all of the "set up" costs involved (which we were told nothing about when we signed up) so I agreed to pay it, and they explained the high bills would stop within a couple of months.
The bills never came down, and my neither me nor my husband ever used the landline we had installed, so we know it wasn't long distance charges. We then moved 20 mins away and I initially decided to cutoff our service with BellSouth. They talked me into staying with them by offering to send me gift cards and move my service for free.
Now it gets good. After we moved, I received a bill for $180. When I called, they explained I had some charges remaining from my old residence that needed to be paid in addition to fees for switching my number. But they just told me they'd move my service for free??? My credit isn't that great in the first place, and I didn't want it ruined anymore, so I paid it and asked them to confirm that I was done paying the bill at my old residence, and they said yes.
Now I have a bill for $300! This time my husband called and they told him that since we moved, they have a policy to charge one month in advance plus we have some charges at the old residence. He also asked what happened to the $99 per month deal promised in the first place, and they explained that we have all these added "extras" we are paying for. He asked like what, and they said all of these things like callerID, call waiting, forwarding, voice mail, etc...plus we have the most expensive internet plan. We were furious!!! We never asked for any of those things, but were under the impression they were covered in the $99 month deal.
So now they have cut off our service because we can't afford that much money and to top it off, we never saw this $99 month deal we were promised. Beware of this company and avoid them if you can!