Franklin First Financial Complaint - Refinance
SYOSSET, NEW YORK -- I was doing a refinance on line and received a phone call from some one at Franklin First his name is Isaak. He promised all kinds of things and did not come through with anything. He said we would close in a week well it took just about 6 weeks. He lied about our appraisal, because he could not get the rate that he promised. We signed closing papers on a Tuesday, come Monday our loan was still not funded. At that point he stopped returning my phone calls and emails, until it threatened to go to a lawyer. He then gave me a name and number of the corporate office to call. After speaking to the funding officer come to find out he changed our HUD after it was signed and we were not be reimbursed for our appraisal fee or getting back the 1200.00 that we were supposed to get, it was all going in his pocket. I was going to cancel the deal but this lady assured me she would make things right. Well within the next day the HUD was changed and all of our payoffs were correct. She came through for us. So not everyone at Franklin First is a snake jus Isaak. So if you do business with them just make sure you don't get tangled up with him. If anyone has any questions I kept all of my emails with him, I could back everything up. But again the company themselves are good just not him. Hopefully when they have time to review everything that I have sent them he will be fired.... I did speak to another mortgage company out of MA. it is Northeast Lending the loan officer was David Silva and he was excellent. He was honest even though I went with the other company he still answered question for me. So if you need a mortgage try him.