Mopack Home Improvement Complaint - Request for estimate on kitchen floor
STONE MOUNTAIN, GEORGIA -- My Fiance and I called your company week ending 5/12/02 to schedule an appointment for an estimate to repair our water damaged kitchen floor. Your office scheduled an appointment for Wed, May 15, 2002 between 12 noon and 1pm. Your office called about 10AM on that day and said that they had to cancel the appointment due to a personal emergency. Although my fiance had scheduled that day off from work only to greet the estimator, that cancellation was acceptable. Therefore my fiance rescheduled for Wed, 5/22/02 between 10am and 11am. My fiance took 5/22 off from work for this appointment. My fiance called around 9am to confirm the appointment. Your office said that the appointment was still on for that day and they would try to contact the estimator. We were told that they could not contact him. Therefore we waited until around 3:30pm. Your estimator did not show up or call. Another day missed from work due to your company and about $150.00 lost each day. We are very frustrated.
We just wanted to inform management of this problem, just incase you were not aware of the business you are loosing due to the unprofessionallism of your estimator. Because of this problem, we decided to forget about your company and go eslewhere.
Thank you for at least addressing this situation.