Purity Products Complaint - I Want To Cancel - Mail Order Vit/Min , Herbs & Supplements
PLAINVIEW, NEW YORK -- April 6, I called PurityProducts' Customer Service. After waiting at least 5 minutes, I hung up. I tried again that same day. Waited nearly 10 minutes & finally hung up. April 7, 3:20 PM I emailed PurityProducts informing the company that I wanted to cancel my order. An automatic reply, 6:07 PM, informed me that a Customer Care Representative would reply via email within two business days. Abby replied April 8, 3:33 PM that they had received my request to cancel my SuperSaver order and that it was being processed. April 12, a SuperSaver order arrived. I emailed PurityProducts April 12, 2:50 PM stating again to cancel the order & that an order had arrived. 7:18 PM, I emailed them and asked for the RMA (return merchandise authorization). I have yet to receive a reply. I am disappointed my request to cancel was ignored as the product was sent to my house. Now, my concerns are growing. I will contact my credit card company today (June 14). I have already contacted the Radio station that I heard the Purity Products commercial broadcasted.