Purity Products Complaint - I Want To Cancel - Mail Order Vit/Min , Herbs & Supplements

Posted by TNT8385 on 2007-06-14:

Your request to cancel the order was not ignored because they had replied to your emails and Abby did reply stating it was being processed. You may have gotten the order anyways because it was most likely already being shipped to you when they replied. If you don't want the product anymore, then contact them to return it and get a refund.

Also, what do you expect the radio station to do about this or what did they say?

Posted by heaven17 on 2007-06-14:

Really, being on hold for 5 or 10 minutes is pretty lightweight as far as phone time is concerned. I've seen some complaints where people actually waited for hours.
And I agree with TNT8385 about the order you received having been sent before they could apply your cancellation request.
On the whole, this complaint seems over the top considering the relatively mild issues.

Posted by One-Eyed Willie on 2007-06-14:

You want the credit card to void the charges two months after you received the product. I see what you're up to. How long between when you first ordered the product and your first call to them?

Posted by poppapia on 2007-06-14:

You should have refused delivery. Since you accepted, you now have to get it returned, and then hope for a refund. I'm not sure your credit card company will honor your dispute, as you accepted the item.

Posted by superbowl on 2007-06-14:

Hey you got a company to respond to you, that is a lot these days.

Posted by LadyeHawke on 2007-06-14:

As soon as I saw the package on my porch, I emailed Purity Products twice. They have yet to reply. I am recovering from an illness. As such, my energy level is still quite low. The ten minute wait was all that I was able to handle. Since the radio station is running their commercials, they could contact Purity Products. If I were fully recovered, I'd be willing to wait on the phone, for ex. I just want to cancel, that's all. Customer service. I would have appreciated being informed that they couldn't stop this delivery and that it would be the last one. That would have been acceptable.

Posted by poppapia on 2007-06-14:

If you didn't open the package, have whoever delivered it come and pick it up, and have it returned as "Delivery Refused". Then continue on with the process of getting a refund, but at least the company won't be able to argue that you have the product.

Posted by LadyeHawke on 2007-06-14:

My husband went online to the site to read the return policy. The return authorization code which I requested must be written clearly on the return product. We located the order # underneath the package label. We emailed this info to Purity Products. Now, we wait for the RA.

Posted by xray60 on 2007-09-09:

I had the same problem about two years ago. I responded to the free offer (still on radio at this time). Had to sign up for SuperSaver plan to get free sample. Was told that I could cancel any time. Tried to cancel right away when I received free sample. Could not get thru to anyone. No responce to emails. Started receiving shipments. Kept items, unopened and tried to cancel payment via credit card, hoping that would get their attention. They only replied to the credit card company. I finally noticed the label on another product had the same address but different Company. When I contacted them, they stated they were not the same Company but would try to help. They got the shipments stopped and I sent the prev. shipments back for full credit. Took 6 months. Good Luck. So much for "free samples"

Posted by alwest on 2008-07-09:

The above complaint does not seem to be resolved, as stated in the caption. In the mean time, Purity Products has added a new wrinkle to their modus operandi: They ship the product to an alternate address of the company and charge the customer.

I sent them a registered letter with a copy of the
USPS tracking info and demanded my money back.

No response. The next step is a complaint to the Postal Inspector, alleging mail fraud, with a request to deny the company the use of the mails as a defrauding tool.

I urge everybody to complain to the Postal Service. Perhaps this will take care of the problem.

Al West