Sears Complaint - Return Policy and rudness
HOBART, INDIANA -- My sister and her husband bought an air conditioner. They used it once. It wasn't what they wanted. They returned it to Sears in the same box. My sister was charged 15% because they opened the box. How can you see if you like the product or it suits your needs if you don't open it? When she returned it and talked to a manager they were very rude to her. My sister will not go back there again. Wal-Mart doesn't charge you anything to return things. Oh well Sears I guess customers really don't count.