Days Inn Complaint - Rude and Disappointing
CHATTANOOGA, TENNESSEE -- I am writing to you to share my most recent and my last experience with Days Inn. I went on line to trip rewards as I usually do to book. I booked six rooms at the AARP rate. I went to submit and accidentally hit the prepay button. I admit that is not what I wanted to do, as my family was each going to pay for their own room. I immediately called the hotel; Days Inn at 20tha and Market in Chattanooga, TN, and was informed that I could pay cash for each room upon check in. However I was bound to all six rooms and if I did not use them they would be billed to my American Express card, of which I said was fine.
Upon arrival to the hotel, we were greeted by a very unprofessional and unfriendly desk agent. After several times of being interrupted by the phone, we went to check in. She informed me that the rooms were already prepaid to my credit card. I tried to explain to her that I was told we could pay cash for the rooms and that there were no charges on my card. She again and again and again referred to the agreement of when I booked the rooms. I tried again to explain to her that I was told we could pay cash for the rooms and that my card had not been charged. I have always paid cash and could not understand why she would not take cash. I then explained to her that I would call Days Inn customer service and American Express. American Express said there were no charges or authorizations. I talked to a Days Inn representative at customer service. He contacted the hotel and then came back on the line to tell me that I had been rude to the agent and stormed out of the hotel. I was with my family and they can vouch that was not true. I was made to feel the victim by your Days Inn representative who told me too cool down and perhaps have a family member get our rooms. We went to lunch and then returned to the hotel. The same agent said that she had checked us out of the rooms and that she would have to see if there were any. She then said that she would prefer that we leave and go elsewhere. I told her that event thought the hotel was disgusting in look and no pool open, we wanted out rooms. She once again said NO, go somewhere else. Upon calling Carrie at the presidents office, she took the complaint and expressed that there was little she could do. I talked to the general manger at the hotel as well as the owner and to be frank, they didn’t give a damn. We lost money for the catering we had for the next day, as all my family had to drive back home, as the rooms in Chattanooga were all booked in other hotels. This is the worst experience I have ever had at any hotel brand. I intend to post this message story everywhere I can on the internet to warn people to stay away from Days Inn hotels. Had this been a Hilton property, I can assure you this would never have happened like this. As far as I am concerned as well as well over 100 people that I have talked to so far, we would rather sleep in a park than ever stay at another Days Inn again.