Northwest Airlines Informative - NWA Customer First, What a Joke!!
NEW YORK, NEW YORK -- NWA is not cutomer service focused. The airline first put my family on different flights out of NYC. We have a 4 year old son, and they put him on a different flight. NWA was "nice" enough to offer ECV travel voucher. Basically a free ticket, only when the time arrives to use our tickets they say nothing can be done for the two week time window in which we have scheduled our vacation. Customer service calls remain unanswered, when you speak with the reservation desks 1 out of 5 individuals have been of quality. The vast majority of CS reps are rude and very quick to pass you along the never ending lines of transferred calls. This is informative in that if you value your time, and as customers expect customer service, PLEASE FLY WITH ANY AIRLINE, BUT NOT NORTHWEST. It is pathetic!! Fairness, Reliability and Courtesy have escaped this company. Please don't waste your money or energy flying this well below average airline. I hope this has been informative.