KitchenAid/Whirlpool/JennAir Complaint - It is all Whirlpool, F- level
SIMI VALLEY -- We just spent $3800 for a new combo unit on 5/7 and got in installed. Microwave was inoperable so the installer recommended we contact warranty for a fix. They have dispatched on two occasions now, ordered 13 parts at a cost to them of $1300., spent 8 hours on a 2-man job, eroded 6 weeks and we still don't have a working unit. The now have diagnosed a new electric panel is needed and scheduled the third follow-up for 6/27. The microwave will operate with the door open and we have children plus an elderly parent in the household. They really don't see any sense of urgency to anything and we are loyal users. Their mission statement is a sham.
The customer service department is absolutely useless and you can contact the corporate office at:
2000 North M-63
Benton Harbor, MI 49022-2692
This site is helpful to see current executives for contact purposes:
I wrote a letter to their corporate and filed a claim with the US Consumer Product Safety Commission.