Jiffylube Complaint - Jiffylube
HERNDON, VIRGINIA -- Dear JiffyLube Corporate Officer-Customer Relations,
The store was well staffed with many employees waiting to work. I bought over $200 of services from you today, when I had planned on a $20 oil change.
I paid $99 to change the antifreeze, $45 for an AC filter, $20 for an air filter, $35 for an oil change.
For all of this I was given a free $3 carwash.
The carwash is a joke and your employees admit this. It does not wash off ANY spots of stuff.
After it was all over I decided to check my fluid levels to be sure they were all full. The Power Steering container was too low. Apparently your well-meaning immigrants are not well trained. I pointed this out and they put some in. They did not bother to tell me I was low on brake fluid and did not even try to sell me any, so I guess you don’t sell that.
However, given that I had to get dirty and double check your fluid change work( and that is the only business you are in there). I think I should get at least a $100 credit on my VISA card.
If I don’t get this by July 1, this missive will appear on some blogs. I am sure you know blogs sit on the internet forever.
I also suggest you dismantle your horrid “carwash”. It is a joke and sending people in there thinking they will get a carwash like others they have gotten in life, just makes your customers angry and not want to return.
I have no idea if changing an AC filter should cost $45 or antifreeze change should cost $100 , but I am going to investigate this.