www.pcboost.com Complaint - Frauded by APCB Computer, they profit on restocking charges and overcharged shipping(and post on www.pricewatch.com)!
I ordered a RAM chip from the web site of 1st Choice Memory around 3/27/02 (found through www.pricewatch.com). The product arrived shortly and the company ‘APCB Computer’ billed my credit card for $108.95. The RAM was defective, and in fact caused my computer to have registry errors and eventually require a full reinstall.
I complained about my computer problems, specifically questioning why the RAM was mislabeled as a different brand, and also requested an even exchange via email. I received a canned reply that said to follow the return procedures on the reverse side of the invoice. There was no mention on how to correct my computer problems caused by the defective RAM, or the mislabeled RAM. I filled out the return authorization form and requested an even exchange for the same product. The same day I returned this RAM, I sent an email to request an upgrade to their premium RAM, indicating I was willing to pay the difference for the better RAM. No response.
Around 4/23/02 I received an even exchange in the mail, my email request for an upgrade was never answered. I already did a full resintall on my computer. This ‘new’ RAM was ALSO defective. To make matters worse, APCB Computer placed another charge on my credit card for $26.77 for processing the defective exchange!
Hoping for better luck with a different company, on 4/7/02 I ordered another RAM chip from Advanced PCBoost. Upon receiving the product I discovered that Advanced PCBoost was in fact the exact same company as 1st Choice memory and APCB Computer, operating under yet another alias. And guess what? Yet ANOTHER defective product, that’s 3 for 3 if you’re counting. This RAM would not even let my computer boot when it was installed.
Around 4/25/02, I placed BOTH of the RAM chips in the same package and shipped them back (since it was going back to the same location anyways). I requested that any restocking fees be waived due to the numerous defective products received. I received no reply again from them, instead I received credits for $84.53 and $79.43 for the return minus restocking fees.
In Summary I paid:
1St Choice Memory Chip $108.95
Advanced PCBoost Chip $103.30
1St Choice Memory Chip Exchange $26.77
Refunds of $84.53 and $79.43, respectively
In the end, I paid $75.06 for the use of 3 defective products. www.pcboost.com and www.1stchoicememory.com will not answer any emails.