Samsung Complaint - Samsung M500 A bad phone made by horrible company

Review by Kimly on 2007-06-15
PLANO, TEXAS -- I purchased a Samsung M500 cell phone for my Sprint service. I had to renew for two years to get this phone at a discount. I have two lines so I bought two phones. After about six weeks one of the phones malfunctioned. It was working fine until it discharged and when I plugged the phone in to recharge it when it came back on the front LCD screen had a big yellow blotch on it. I called Sprint who wouldn't warranty the phone after 30 days so I went to Samsung who is supposed to warranty the phone for a year. The first time I called I was told there wouldn't be a problem that they would warranty the phone. I called Samsung again before sending the phone in for service because I need to know if I should fax proof of purchase or mail it in with the phone. At that point I was told that Samsung wasn't going to warranty the outer LCD because they felt that no matter what was wrong with it that it was the consumers fault it was broken. Mind you they are telling me it's my fault the phone is broken even though they have not examined it yet. I have never dropped or abused that phone in any way. I was also told in advance that it would be approximately $95 to fix the phone. Customer service was extremely nasty especially after I asked them after examining the phone what was the cause of the LCD malfunctioning and I was given a list of about five different reasons of what could have possibly caused the problem but they couldn't say for sure what caused the problem only that I would have to pay. I told them to send my phone back I was not paying them a dime but I would report them to the Better Business Bureau,which I have done. If you are thinking about buying any Samsung phones think very hard about it before you do and ask yourself if you want to get ripped off and then disrepected by rude customer service personnel. I will NEVER EVER buy another Samsung product of any kind. They are a horrible company who couldn't care less about customer satisfaction.
Comments:2 Replies - Latest reply on 2007-06-15
Posted by CrazyRedHead on 2007-06-15:
That big yellow blotch you speak of is considered a bleeding display and is considered physical abuse. It is caused by the internal LCD screen being cracked. It can happen to all phones and is usually caused by either dropping or some sort of jarring motion. It is always the customers fault and is not something covered under the phones warranty. Did you have insurance through sprint?
Posted by shawnp80 on 2007-06-15:
Yeah, if you have phone insurance through Sprint that should be covered.

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