Cox Communications Inc Complaint - Fraudulent phone charges
ALEXANDRIA, VIRGINIA -- A Cox employee used my phone line to call Mexico. The calls to Mexico were never itemized on my phone bill (i.e. never showed up on my bill) but the costs were included in the total amount owed. I only discovered the fraudulent calls after I received an extremely high bill and called Cox to question it. Calling Cox is a nightmare in itself. Their phone tree / menu takes forever to navigate and the Cox employees I spoke with were rude, unsympathetic, and incompetent. When I asked them to fax proof of the charges to me, I was told I'd be charged $5 for the fax. This saga has gone on for months. I filed a police report and complaints with the BBB and the VA state Consumer Affairs. These efforts were futile. After I refused to pay these fraudulent charges Cox turned my account over for collection and trashed my credit rating. I took them to Small Claims Court on 4/27/07 (Fairfax County, Case # GV07006452-00) and the judge ruled that I owed Cox nothing. She also ordered them to pay me the amount in dispute plus interest plus court costs. To date, Cox has refused to comply with the judge's orders.