First Franklin Loan Service, Pittsburgh, PA. Complaint - No Compassion - Home Loan
PITTSBURGH, PENNSYLVANIA -- My Husband and I have a loan with this company.
We had an unforeseen emergency which caused our mortgage to become past due. We called First Franklin for help..They offered none. They constantly called us at home and at work very rude, no compassion. Recently we sent them a certified check for a mortgage payment and I was informed that they sent it back. They actually denied our payment. How can a company be so uncaring. I would like to know if anyone else has had a problem with this company, and what can we do about it? Every one of us through out life will experience some type of unforeseen emergency, it is only by the Grace of God that some of us have not reached that point of hardship. And because a person is going through a hard time, gives creditors no right to treat them as if they are worthless. First Franklin Customer Service agents need to have an encounter with Jesus. Then they will be able to show compassion.