ALLTEL Complaint - Deception - Cell Phone Products and Service
KANSAS -- I moved to an area for six months where Alltel was the one of two phone companies that provided service. From the begininning I was duped by this company. I told the salesman where I would be driving and he informed that Alltel gets perfect service in that area and if I purchased this certain plan than I'd never have roaming charges. He also said that I should buy a phone (rather than take the free one) because this phone was the best for the area I'd be driving in. Over the next few months I recieved roaming charges on several bills only a 60 miles north of the town I purchased the plan in. I had the national plan and was being charged roaming for a location that was in my immediate region and area!
After having the service for 6 months I moved to a new area where the service was shady at best and I decided to terminate my contract. I understood about the $200 early shut off fee and was prepared to pay it. I called in August and had it service scheduled to be shut off August 31st. The customer service man told me I'd recieve a final bill in September. I wait until mid-October and recieve a bill but it was service for the month of September and not a shut-off bill. I called the company and explained. They said the man must have put in the wrong date and I would have to pay the bill for September (even though I hadn't used it once, since I thought it was shut off!). I had to pay the bill for September and they said they would send me a final bill for shut-off fees.
I paid the shut-off bill the day after I recieved it and that same day I recieved a 'collection call' from the company. I explain to the lady that I had already paid it but it would take a few days to get through the mail to them. She talked to me as if I was a deviant and someone who wasn't going to pay the bill. After ten minutes of her treating my like this I asked to speak to her supervisor, I was on hold for 20 minutes before I decided that I wasn't wasting one more minute of my time with this company.
I was very dissatisfied with the whole entire process, services provided and the customer care I didn't receive.