Dwayne Lanes Complaint - Poor Customer Service
EVERETT, WASHINGTON -- I am writing this review to express my deep dissatisfaction with doing business with Dwayne Lane’s in Everett. On Saturday June 9th 2007 My husband went to Dwayne Lane’s to look for a new vehicle. He was sold a Jeep that he had really wanted for a long time. To make a long story short, we were lied to more then once & treated like we were doing them a favor by purchasing a vehicle from them. They clearly could care less about thier customers. We were talked to like we were uneducated indivuduals, who didn't know that first thing about buying a vehicle. There finance department is where the problem is, they seem to think that they can say one thing and then do another.. This of course is not in the customer's favor. I did recieve an apology letter for the way that we were treated, but I vow that I will tell EVERYONE that is looking to purchase a vehicle to stay away from that place. I just wish that some of the stories that I have since learned, I would have known before I walked through the door of that Business. They have the worst customer service that I have ever experienced.
I would also like to let everyone know, if you buy a used vehicle from them, please have it checked out, the first Jeep that they showed my husband seemed in great condition, but once he drove it he found a sticker under the hood showing that the transmission had been taken out for some reason. This was discovered since the Jeep was making strange noise and he brought it to the attention of the salesman. SO whom ever purchases this vehicle is in for a rude awakining.