American Laser Center Informative - A sneaky, conniving company - Laser Hair Removal

Posted by Hugh_Jorgen on 2007-06-17:

You are kidding, right? Have you never bought a house or a car? Purchased an airline ticket or booked a hotel room? Prices on just about everything is negotiable, the difference is some people are willing to do some research, know the marketplace and negotiate and some just want the good ole' government to issue price controls so everyone pays the same. How do you know your two friend's jobs were the same? Perhaps one of your friends was fuzzier than the other and they realized more time would be required.

Posted by Starlord on 2007-06-17:

ALC is a quasi-medical outfit, which means they are dealing with human beings. Humans are not produced like automobiles, with identical parts, etc. Any procedure done with humans is going to vary between people, therefore the cost of doing the procedure is going to be different.

Posted by twizzler766 on 2007-06-17:

Okay thank you for your comments but honestly I now EXACTLY what the situation was. Both of them were getting the exact same packages and everything was identical in this situation. I would not be so upset if it was not. Each package for each area she explained was a set price. Honestly how would you feel if you find out after you signed a contract that the person you referred to the company and was receiving the exact same treatment as you, was given a price $2,000 less than you. I am not just complaining here because I am an "idiot". Look them up on all other sources. Everyone has complaints against them. I'm sorry but it is RIDICULOUS to me that you have to negotiate for this kind of treatment. This is like having to negotiate getting a hair cut. Buying a car and buying a house are COMPLETELY different issues from this.

Posted by Hugh_Jorgen on 2007-06-18:

Of course buying a house is different, but I was trying to illustrate your rediculous behavior by being rediculous. You stated "....this is America, I thought we are supposed to have fixed prices...." Who told you that?

Wake up and realize that there isn't a price out there that isn't negotiable. The difference is some people aren't afraid to ask for a better price. It's your money, you worked hard for it - it's not a sin to try and keep some of it in your pocket.

Posted by Nefastus on 2007-10-21:

just wanted to join in and say how awful this place is. seriously never trust these people and i mean NEVER! everything they say are lies. first off i agree that prices are different depending on your condition BUT how can you know someone's condition when you don't even check? I went in and assume that they would check my hair so they can give me a price. well they never check and just gave me a price and a sales pitch. i was naive and stupid because i signed up thinking i was getting a good price. the csr lied to me and said "oh i can't give you anymore discount unless i ask my manager" she leaves the room and pretends to call her manager and came back and said she'll give me the discount. then even said how she'll give me a friends and family discount because i really wanted to do the procedure. whatever all lies. when i called back a couple of days later to cancel they gave me the run around and wouldn't let me talk to their manager. after 4 calls they stop picking up my phone calls. so i decided to block my number and guess what they picked up my call. then i finally got the manager on the phone and guess what? the csr that i talked to a couple of days before was actually the manager! no mistake because she was the only person i talked to at that place in person and she even said that she was the one who talked to me before. unless she somehow got promoted over the weekend (maybe she got promoted after getting me to sign the contract) she completely lied to me. also their contract is a sham and refuse to refund me the money even though i never did any treatments and basically cancel the next day. if you don't believe me just simply do a search on american laser center on google and you'll see for yourself. also check the BBB for yourself their ratings an FFF.

Posted by stacy44 on 2007-12-03:

First of all, stop being so stupid and signing contracts without researching what you are signing. When you sign a contract you are agreeing to pay for that amount. If you actually read the contract when you signed it I'm sure you would have read about a no refund policy or at least terms and conditions. But apparently you were so memorized with the idea of making yourself look better and being so vain that you didn't even read the small print. Grow up and stop being naive. American Laser Center is a SALES company and a COSMETIC service. It's not some medical company where you go to get necessary treatments, you know that you are there because you want to make yourself look better. So stop blaming other people for your naivity and your vanity. Read things before you sign them. Bargain with a sales person. Stop complaining, life is too short. You are probably a terrible tipper too. 20% always tip 20%

Posted by Anonymous on 2008-02-27:

i could write forever on how i feel about this place.... they do over charge but i figured it was a well known place and professional. figured you get what you pay for. the price is one thing but when paying that kind of money i expect the best. they are very unorganized and no front desk. make a long story short because of this we encountered a problem. these people were nothing but RUDE to me and handled it very poorly. unfortunatly i am forced to go there until i finish my pakages in which im almost willing to just lose the money as i am so disgusted i wasted my money in the first place. i am going to try and transfer my visits to another facility just because i am so offended by them i dont think i can look at them. i payed for quality and professionalism. so far nothing.

Posted by Anonymous on 2008-07-03:

I am also a "trusting" person like you - twizzler766, Nefastus, and nikb. I resent the "naive", and "stupid" comments from the others listed above. When I buy something I expect it to work, otherwise I return it or ask for a refund. Spa treatments should be no different. I got screwed by Sleek Medspa in Burlington, MA because I trusted and believed the lying snake sales rep too. I paid a lot of money for my hair removal package...found out few months later my sister bought the same package for way less and got a year guarantee...if anything she should have paid more...she's way hairier!! Anyway, it is a shame that us trusting, honest people get screwed, while these businesses make millions in profit. It's disgusting how nice and sweet they act upfront, as soon as they have your $$$ they become rude and pyschotic. I am so happy that you got your $$$ back and didn't do the treatments...I wasted a lot $$$ and time and got NO results!
I don't care if I win or loose but I will sue on principal.

Posted by AllieA on 2009-12-08:

I shopped around and did research before deciding on American Laser Centers of Fort Lauderdale and I must admit that I am very happy with my decision. The clinic manager was very professional and she explained everything in detail. I even got my treatment that same day! I really liked the medical professional that treated me, she also explained what she was doing during treatment and recommended other treatments. Adriana followed - up with me the next day to see how everything was. I would highly recommend the fort lauderdale clinic, they are not only professional but they do have good customer service.

Posted by AB555 on 2010-08-22:

I worked for an American Laser Center and everything that everyone says about them is true. It was an awful job and they way they treat their employees, along with their clients, is horrible. They DO make up any price they want and make it seem amazing. They are just trying to get a sale for that day. I've seen them recommend treatments for people that will not even work. Once they get your money, they will cancel appointments on you and don't care if your treatments are working or not. If they get a sale in that day, they will cut a persons appointment short and send them home so they can treat the new person who is paying money. And or course they will give you your first treatment that day, that way you cannot get a refund because you already got treated. Nice of them, huh? The treatments don't even work that well. I've never seen someone with 100% hair reduction after just 6 treatments. And I've seen a lot of people. Everything they do is illegal. I've even seen them scam a person with special needs before. It was the worst company I've ever worked for. Everyone, stay away from them. Do NOT support them and give them your money.

Posted by rachellesmith19 on 2010-12-02:

WORST EXPERIENCE OF MY LIFE! Lets see.. I "won" $300 off a package and was talked into getting the bikini,underarms,and full legs..so i got carecredit ready and was signed up to start, well the next day i thought about it and i wanted to cancel everything that i had set up the day before and the manager stephanie told me i would lose all my money even though i never had a treatment done because i signed the paperwork. so i ended up just keeping it and doing the treatments bc i didnt want to lose 4300 dollars i just invested in the company. then a month later i found out i could of canceled it as long as i never had a treatment done yet, so the manager lied to me about that. well its been 3 years of treatments and ive been burnt from the laser a few times now and i dont even have half of the hair reduction percentage. i just did my last bikini appt. yesterday, and still have so much hair---- well now they say i can buy a after package to continue recieving treatments at an additional cost. so the $4300 was for nothing pretty much. this company is a ripp out !!!!!!!! never again ..


im trying to figure out if any one has sued this company or gotten any of their money back ??

Posted by the beat on 2011-05-11:

Thanks for your review. I like it when people write about the bad experiences, as well as the good ones. I agree with you about the haggling part. Every where you go it seems like you have to negotiate for hours to get any price, and then when you do you have to make sure it's a good deal and that you are not getting rippede off. It used to be only car dealerships but now it is 'medspas' and fitness clubs too. They want a credit card number as soon as you walk in and want to lock you in for eternity. Won't give a refund even if their service sucks.
American Laser seems to be this way, but I am sure some locations are worse than the others. The fact that they have no prices on their website is a red flag right there. Cannot get a price anywhere on any services. Must go in and hand over your credit card.
No I don't believe in gov't control, but please, pretty soon when you go to buy groceries, they will demand to know what you pay for your lettuce now!! That's my 3 cents.

Posted by the beat on 2011-05-11:

Thanks for your review. I like it when people write about the bad experiences, as well as the good ones. I agree with you about the haggling part. Every where you go it seems like you have to negotiate for hours to get any price, and then when you do you have to make sure it's a good deal and that you are not getting ripped off. It used to be only car dealerships but now it is 'medspas' and fitness clubs too. They want a credit card number as soon as you walk in and want to lock you in for eternity. Won't give a refund even if their service sucks.
American Laser seems to be this way, but I am sure some locations are worse than the others. The fact that they have no prices on their website is a red flag right there. Cannot get a price anywhere on any services. Must go in and hand over your credit card.
No I don't believe in gov't control, but please, pretty soon when you go to buy groceries, they will demand to know what you pay for your lettuce now!! That's my 3 cents.

Posted by sexygirl on 2011-09-20:

It is a waste of time and money. I have been on treatment form more than two years and I still dont see the results

Posted by SharonLB45 on 2011-10-18:

seriously? you dont think price is negotiable?? It is with EVERYTHING IN LIFE. Get used to it. Who is to say that one friend may have been a better candidate for the treatment so they realized they wouldnt have to spend as much time with her? come on people. And AGREED do your research then and decide for yourself.

Posted by Kristy on 2013-04-17:

I agree, I had the same experience with ALC, I went in looking to do Botox and a filler and the pushy manager said I needed 4 Ematrix treatments. I didn't sign any paperwork but inquired about their credit card. I was approved for 5000 but not ever getting any treatments The manager charged this credit card 1800.00. Called the credit card company and they say they need to speak to ALC before they cancel. Called the center numerous times, blocked my call. I have witten to Attorny General and BBB n now have to get a lawyer. This place needs to be shit down. FRAUD