American Laser Center Informative - A Sneaky, Conniving Company
SUGAR LAND, TEXAS -- First and foremost I want to make it clear this is the first time I have ever ever written a complaint against anyone. I am an extremely rational person and never want to point fingers and people and always try to resolve matters with others. I have been writing this complaint against American Laser Center on every place where I can write a review. I truly want to reach all consumers and warn them. I really want to warn everyone because I do not want them to be put in a compromising position and get ripped off.
The sales people at this place are extremely deceptive. Please please do not think you are getting a good deal or that they are doing a "special". Basically they give different prices to different people depending on how much they think you can pay. I'm sorry this is America, I thought we are supposed to have fixed prices. Do not trust a place where you have to negotiate pricing! They will sit there with you and knock off prices off of each item with you to make it seem like they are knocking off so much money! I fell for that because the individual sits there with you and is like I will take this much off of this and this much off of the TOTAL! I remember I was sooo impressed, but of course the price are inflated then discounted.
Well the main reason while I am extremely upset is as follows. Two of my friends and myself signed on to get packages (comprising of different areas we wanted to do). Basically Friend A was given a price and Friend B wanted to do the same thing as Friend A and two ladies at the SAME LOCATION gave Friend A a price that was $2,000 more than Friend B for the EXACT SAME PACKAGE! Friend B ended up going for something else, but the point is she was OFFERED a price $2,000 than Friend A because she was able to negotiate it down! So PLEASE beware. I mean if it was a couple hundred dollars... okay I understand... but $2,000 is in no way justifiable.
I signed on to get a deal and paid them 2,000 (which was so stupid of me, I was too trusting of the sales lady but she was very very pushy). But when I learned of what happened to my two friends I wanted to pull out of it! So I called repeatedly to get a refund, because I had no even started services. The individual who said she would "take care" of my issue never ever called me back to update me on the status so I had to call her constantly. I was very nice about the situation and never ever shouted or was rude to her in any way. I do not think you have to be rude with someone to get what you want. Well this individual there ( I wont say names) was EXTREMELY RUDE to me. I tried to get refunded before i even began services because i do NOT want to deal with such conniving sneaky sales people. She denied me a refund ( i didn't even go in FOR ANY treatments). I mean can you believe she wanted to keep my 2,000 for NOTHING? She kept trying convince me to come in for treatment but there is no way I want to have anything to do with this company. I would rather pay more money but know the value of what I am getting. And KNOW the next person coming in the door wont be getting the package I got for 2,000 less because they "negotiated" with the sales person. Well when I keep trying to explain to "this individual" the situation how she and another individual gave each of my friends prices for the EXACT same package that differed by TWO THOUSAND DOLLARS she kept denying it and flipped out on me... she was VERY RUDE and hung up on my FACE! Can you believe a manager HUNG UP on my face? How is that in any way business etiquette? I am the one who is supposed to be giving them attitude and I did not. So yea right then I called my credit card company to dispute the claim. I got my money back from my credit card company. So please please BE CAREFUL! They try to act suppppppppper sweet as if they will "work with you" to figure out how to finance your package. Do not fall into the trap of Care Credit. If for some reason you still do want to go for a consultation do not feel pressured to sign anything at all. Do not do it. Honestly research this place on Google, i am not just one person who is complaining. Please do not take my warning lightly. I am taking time out of my day to write this to let everyone know what happened to me and my friends. I am honestly trying to warn people from giving their hard earned money to such a deceptive company. We all work hard and if we want to do something like this it should be with a company who values their customers and American Laser Center does not.