Dell Computer Corporation Complaint - A word of warning on dancing with the "Dellvil"
IDAHO -- I would like to issue a word of warning to anyone thinking about using Dell financial as a means to purchase computer equipment. Here’s my story…
About a year ago, I ran into some serious financial trouble and was unable to keep up with the obligations to my creditors, Dell being one of them. Out of the options available to me at the time, I decided to use American Financial Solutions to help work with my creditors to stop the collection calls, reduce asphyxiating interest rates and eliminate excessive fees. And to their credit, all of my creditors are now working with me to pay off my debts…All except Dell. As it stands right now with Dell, my interest rate is over 30 percent; my account is $500 over my credit limit due to fees, finance charges and “over limit” fees, and the payments I am making now do virtually nothing to reduce the balance on my account.
There is apparently no end to this nightmare. I have contacted American Financial Solutions to express my frustrations and was told that Dell simply does not work with anyone to help people in trouble pay off their debts. I emailed Dell to try and work something out myself and was told I don’t qualify for interest reduction, I even wasted an afternoon and actually tried CALLING Dell but as expected got the usual (and I think intentional) “This is not my problem, you need to call this number” infinite loop.
My only options now are to keep making payments to Dell for the rest of my life, or have my parents get a loan so I can pay this merciless corporate leviathan off. I would get a loan myself, but Dell seems to delight in reporting me to every credit bureau on the planet approximately eight times a month.
So here’s the short of it: DO NOT! DO NOT! DO NOT! Use Dell financial for anything other than a prime example of heartless corporate greed. They do not care about customers, and they will not help you if you need it. In fact, I guarantee you can count on Dell to be the first in line to kick you in the ribs when you’re down.