Vonage Complaint - Will not give the 2 mos free they promised!
This is the email I sent to Vonage today:
I ordered an additional line at the advice of your
Customer Care person...I could have easily signed up for a "new line" but I was misinformed by this operator who worked with me while I was on line signing up with her assistance. She told me that I would get two months free! Now I find that I am not entitled to the "two months free" promotion due to the fact that I ordered a new device. She knew this as she stayed with me on the phone while I submitted the order on line.
I specifically stated that I did not need a new device because I have a Motorola device that I used in the past. This person said that "the device is free" and that I should get it because it is free! She insisted that I would get two
months "free" and walked me through the on
line order. I would have set up a new account which I asked about but she insisted that I not do this but have an addition to my existing account all the while I asked repeatedly if I would surely
get the two months free. I have been traveling extensively and still do not have the "new device" in my possession but should have it shortly in the meantime you have billed me the monthly fee for the new phone number even tho I have not connected
the line nor used it at all.
I think this is totally unfair and feel you are taking advantage of a 74 year old senior. Your
Supervisor Glynnes, ID E06655 was not one bit helpful nor interested in my case repeatedly stating "I am sorry - I cannot do anything for you"
For your information I am a stockholder in your company and cannot believe that you would treat a long time Vonage user they way I have been unjustly treated.
Kindly see that this situation is reviewed and
explain charges when I do not have the service as yet. Consider the years of service and payments I have steadily made and what Vonage would miss in the future if you continue to treat good customers the way I feel I have been treated!