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BestPriceCameras.com Complaint - New York's worst: BestPriceCameras.com FRAUD!!

Review by jonwaite on 2007-06-18
BROOKLYN, NEW YORK -- Re; charge-back request for BestPriceCameras.com

Dear Mary-Ellen,

Sorry in being so late in getting back to you. I’m in receipt of your April 26, 2007 letter regarding my request for Frontier to look-into an issue I’m having with a company in Brooklyn, NY called “BestPriceCameras.com” (http://www.BestPriceCamera.com). This is NOT a valid charge on my Bank debit card which is why I’m pursuing a charge-back against them.

Incidentally, I’m a little frustrated by the fact that when you spoke with BestPrice you took them at their word without verifying anything with me. The fact is I ordered my camera on their website for the $179 price (a Cannon Powershot A540 digital camera). They called me following that to pressure me into some kind “Deluxe Package Deal”, which I told them CLEARLY I did not want. What I thought was being sent to me was what I ordered on their website for $179. Period. However, I did become a bit suspicious later when they ignored my repeated requests (via phone and email – please see attached email hardcopies) for confirmation of my order, which they never sent.

But in spite of that what I finally received was this so-called, upgraded “package deal” (again, with NO previous invoice or any kind of acknowledgment confirming what I ordered – please see attached email hardcopy).

So, now having some merchandise that I didn’t order (and was charged for) I tried to call them (23 times!!) to get a return merchandise authorization number. I called their customer service number (1-800-281-1823) and also their Toll-free Assistance number (1-800-281-1724 … which did answer but only referred me to calling their Customer Service number). I couldn’t even get through. After waiting on their line for 20 minutes or more (truthfully!) someone would actually answer eventually but then immediately hang-up! It was infuriating to say the least, but I kept trying with no success.

That’s when I contacted you folks at my Bank about this, and a very courteous person at your branch took my initial information. As you know, eventually someone from the bank called me back and told me they had contacted BestPrice, and all I needed to do was to call BestPrice back at their customer service number and they would be “happy” to arrange for a return of the merchandise and settle the issue.

So, after at least 3 more days of calling (and calling) BestPrice I finally did get-through and spoke to one their “representatives”. He informed me that it was too late to return the merchandise and would only quote me the terms of their return policy and the fact that the office was closed at some point for the Jewish holiday.

In any case, he wouldn’t accept my explanation that I had tried over and over to contact them for RMA and was basically extremely rude before he hung-up on me.

I’ve since filed a report with the Better Business Bureau in New York against BestPrice (please see attached). I’d also like to call your attention to a flurry of complaint activity regarding fraud and high-pressure tactics against BestPrice (and/or the other names this company uses) … one site being a reputable photography review forum (http://www.photographyreview.com … or, go to the thread directly at http://forums.photographyreview.com/showthread.php?t=10918).
I only wish I’d been of mind to look-up that information beforehand.

This company is in the business of ripping people off using low-ball and bait-and-switch techniques (which, is illegal in Washington State by the way). In my case, I didn’t even agree to any of their added “package deals” or succumb to their pressure tactics, but they apparently saw fit to charge me for that anyway. And, they flat-out will not allow anyone to make returns.

So, as a long-time bank customer I hereby must insist that my bank re-open this investigation and/or comply with my charge back request of $146, which is the difference between the price at which I ordered the merchandise and what BestPrice charged me.

Companies like BestPriceCameras should never be allowed to conduct business this way. This is unacceptable. Please help.
Comments:3 Replies - Latest reply on 2007-06-18
Posted by Anonymous on 2007-06-18:
Have you ever looked at the warranty? I'll bet it's not from Canon but a third-party warranty which is almost worthless. The reason is the camera was not intended for the US market.
If the customer doesn't agree to the extra package then suddenly the camera is out of stock which means you never get it.

Your own research by now shows that you probably will never get a refund or if they actually allow a return they will stick you with a huge restocking fee providing they actually credit your card.

BTW: Using a debit card for an online purchase is not a good idea. Your account could be wiped out if an unscrupulous merchant makes an 'error' on the charge.
Posted by Anonymous on 2007-06-18:
I found a web page that has a photo of their store front plus some of the other names they use.

http://donwiss.com/pictures/BrooklynStores/h0218.htm

There's also a number of complaints where people have accused them of unauthorized charges to credit cards.
Posted by Slimjim on 2007-06-18:
PB's on the money. I had them cancel an order on me because I asked too many questions and wouldn't upgrade. I guess I was a lucky one.

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