Medco Health Informative - From an employee
NATIONWIDE, NEW JERSEY -- I am an employee of Medco heath, and where most of the reviews I have read are the error of the user, the overall idea they generate is correct.
The company is not a nonprofit organization, they are in business for the profit. However, somewhere in the process of trying to increase profit the management sold the moral compass of the company.
I am a customer service rep, and have been with the company over seven years and I am disgusted by the procedures that we are given to deal with members calling in. They tell us to say we understand, and be compassionate but the procedures are not. It is all about profit. I would suggest to anyone reading this if your company is thinking about contracting with Medco health, oppose this. I have had coverage with express scripts and they are much more caring, and customer friendly. If you are in the situation were your coverage is already through Medco and need to call in, the process is give the rep your id number to access your account, when they have it ask for a sup, when the person comes on they are not a sup just senior rep, so ask for a sup again. Have them help you, you may have to hold, but in the long run it will help fix the problem. to those looking for a job, don't, the company treats its employees as bad as members, I stay to pay the bills.
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