Choice Hotels Complaint - Filthy hotel room
BLOOMINGTON, INDIANA -- I had reservations at the Rodeway Inn in Bloomington, In. Upon arrival, we were apprehensive about the general appearance of the outside of the hotel but decided to check in anyway. What a mistake! When we opened the door to our room, there was clothing and debris on the floor, the bed was unmade and revealed a badly soiled mattress. We returned to the desk and informed the clerk of the room condition. We asked to cancel our reservation and that our Visa account be credited. We were rudely told that we could cancel the 2nd day of our stay but we would have to pay for the 1st day. Under these deplorable conditions, I feel this policy is unacceptable. In order for me to remain a customer of Choice Hotels I request the following: a full refund of my 2 day reservation; a free night's stay applicable to any Choice Hotel of my choosing.
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