TNetix Complaint - Telephone pre-pay mismanegment

Review by loneallen on 2007-06-18
HOBART COMMUNITY WORK CENTER, OKLAHOMA -- I sent a bank money order on the 15 th. of May, 2007. It was cashed on the 23 of May, 2007. I was told that it wasn't ever sent to them. They said it must be lost in the mail. I went to the bank to stop payment on the money order. After it was stopped, The conformation came that it had been cashed. I called TNetix and they said they had no knowledge of the M.O. I sent $60.00 the 1st. time. I sent $50.00 this time on the
15 of June 2007. My grandson hasen't been able to call home for over thirty days. This is ridiculous!!! This should never have happened!!!
Hopefully this will be resolved shortly. This has cost me 3 trips(60+miles round trip),AT LEAST 6 PHONE CALLS, and headaches!!!If there is some way I could get it out of TNetix hands, I would do it!!!
Comments:4 Replies - Latest reply on 2007-06-29
Posted by poppapia on 2007-06-18:
I'm a little confused. Bank's don't issue money orders, so not sure why you went to your bank to stop payment (this needs to be done through who you purchased it from). Second, if you have the money order item number, you should be able to obtain copies of the transaction, from beginning to end, again, through the issuer. Good luck on getting this resolved.
Posted by Anonymous on 2007-06-18:
poppapia - My bank (Arvest) issues money orders.

Posted by poppapia on 2007-06-18:
Thanks, Stew, all of the banks in my area quit some time ago due to the large amount of fraud that exists with them.
Posted by ever_rep on 2007-06-29:
why not try and send in a western union?? yes i understand its more expensive but it's a lot faster.

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