Walgreens Complaint - Walgreens Pharmacy Sucks! - Pharmacy - People with attitudes
Pharmacy - People with attitudes - Complaint
COVINGTON, KENTUCKY -- My mother is on several prescription meds and used to rely on Walgreens for them... Not anymore. Here's why:
Mom was having a tough time remembering to get all her meds filled during the month, so Walgreens sold her on their "Prescription Reminder" service. Pretty simple concept... You give them the names of all your meds and they automatically refill them every month and then call you to remind you to pick them up. Pretty simple.
This goes on for a few months and the service seemed to be working fine until Mom noticed that she had not been getting a medication refilled that she needed. So she calls the pharmacy to ask them about it and they said that the medication was not on her list of refillable meds. So she says ok and asks them to print out the list of meds that she gave them so she could go over it and add any meds that may need to be. Sure with the amount of pills she takes it's possible she forgot one, No biggie right?
Wrong. The med she had not been getting was clearly on the list. She then called the pharmacy again and informed them that the med was indeed on the list and that she had not recieved it for approximately three months to which the pharmacist replied sarcastically, "Well, If you haven't had it in three months you don't need it." And mom was like, "I don't need it? The doctor prescribed these pills for me so I wouldn't feel so tired during the day. And it's no wonder I've felt like sh** for the last three months!"
So mother took her business to a local privately owned pharmacy and hasn't had a problem since. They even deliver them to her door so she need not go to Walgreens to pick them up. A shame really since Walgreens is literally right next door to her apartment building... the parking lots meet at the edges. LOL