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Walgreens Complaint - Walgreens Pharmacy Sucks! - Pharmacy - People with attitudes
Pharmacy - People with attitudes - Complaint
COVINGTON, KENTUCKY -- My mother is on several prescription meds and used to rely on Walgreens for them... Not anymore. Here's why:
Mom was having a tough time remembering to get all her meds filled during the month, so Walgreens sold her on their "Prescription Reminder" service. Pretty simple concept... You give them the names of all your meds and they automatically refill them every month and then call you to remind you to pick them up. Pretty simple.
This goes on for a few months and the service seemed to be working fine until Mom noticed that she had not been getting a medication refilled that she needed. So she calls the pharmacy to ask them about it and they said that the medication was not on her list of refillable meds. So she says ok and asks them to print out the list of meds that she gave them so she could go over it and add any meds that may need to be. Sure with the amount of pills she takes it's possible she forgot one, No biggie right?
Wrong. The med she had not been getting was clearly on the list. She then called the pharmacy again and informed them that the med was indeed on the list and that she had not recieved it for approximately three months to which the pharmacist replied sarcastically, "Well, If you haven't had it in three months you don't need it." And mom was like, "I don't need it? The doctor prescribed these pills for me so I wouldn't feel so tired during the day. And it's no wonder I've felt like sh** for the last three months!"
So mother took her business to a local privately owned pharmacy and hasn't had a problem since. They even deliver them to her door so she need not go to Walgreens to pick them up. A shame really since Walgreens is literally right next door to her apartment building... the parking lots meet at the edges. LOL
Mom was having a tough time remembering to get all her meds filled during the month, so Walgreens sold her on their "Prescription Reminder" service. Pretty simple concept... You give them the names of all your meds and they automatically refill them every month and then call you to remind you to pick them up. Pretty simple.
This goes on for a few months and the service seemed to be working fine until Mom noticed that she had not been getting a medication refilled that she needed. So she calls the pharmacy to ask them about it and they said that the medication was not on her list of refillable meds. So she says ok and asks them to print out the list of meds that she gave them so she could go over it and add any meds that may need to be. Sure with the amount of pills she takes it's possible she forgot one, No biggie right?
Wrong. The med she had not been getting was clearly on the list. She then called the pharmacy again and informed them that the med was indeed on the list and that she had not recieved it for approximately three months to which the pharmacist replied sarcastically, "Well, If you haven't had it in three months you don't need it." And mom was like, "I don't need it? The doctor prescribed these pills for me so I wouldn't feel so tired during the day. And it's no wonder I've felt like sh** for the last three months!"
So mother took her business to a local privately owned pharmacy and hasn't had a problem since. They even deliver them to her door so she need not go to Walgreens to pick them up. A shame really since Walgreens is literally right next door to her apartment building... the parking lots meet at the edges. LOL
Comments:
Posted by Nightstalker on 2007-06-19:
I also forgot to mention that mom complained about the pharmacist's attitude to the store manager which did not seem to be very effective so I then took it into my own hands and sent a letter to the corporate office about the situation. I've been to the store several times since and have not seen this particular pharmacist again.
Posted by Anonymous on 2007-06-19:
Get your mother to write this letter if it is her complaint.
Posted by Starlord on 2007-06-19:
gb, there is not a thing wrong with helping a family member with a problem. Whoever told that patient that if they hadn't had a med in three months didn't need it should be horsewhipped, with a real horse. the doctor prescribes those medicaqtions for a ewason, and if the pharmacy does not provide them, it can be extremely dangerous. If it is a case of the med not being refillable, they should notify the patient of that so they can have their doctor write a refill prescription, not try to do a Don Rickles imitation.
Posted by jktshff1 on 2007-06-19:
Actually, pretty good post.
Posted by adzidek on 2007-06-19:
gb you're out to lunch.
Posted by warddw1526 on 2007-06-19:
There is nothing wrong with helping a family member or friend write a post. However, if you are going to quote what was said, you should be a witness too the conversation. If you are not, you are only getting 1 side of the story.
Posted by Nightstalker on 2007-06-19:
ward, Not only did I witness the conversation, I was the one that usually went to Walgreens for her!
Posted by Anonymous on 2007-06-19:
Well you should have made it clear that you were with her at the time.
Posted by adzidek on 2007-06-19:
gb you're way too cranky today.
Posted by Nightstalker on 2007-06-20:
Really.. Go take a couple Midol and relax ghostbuster.
Posted by Anonymous on 2007-06-20:
Perhaps her mother is unable to write this letter on her own and needs help. Have you ever thought of that. Normally I would suggest the same thing, but maybe the mother is not capable of writing her own letter and needs help. I don't find anything wrong with NS helping her mother.
Posted by Anonymous on 2007-06-20:
You should do the same Nightstalker. I am sure walgreen's sells them or get them at the privately owned pharmacy that you go to. You really should have stated in your letter that you were with your mother at the time, so people like ward, I and don't get confused.
Posted by Nightstalker on 2007-06-20:
Ok, In the future I will do my best to point the fact that I was present during the situation, whatever that my be. I will do this if for no other purpose than to make you happy ghostbuster. :)
Posted by Anonymous on 2007-06-21:
You learned something today, don't make the same mistake twice.
Posted by Chataika on 2007-09-24:
I think it is pretty obvious that GB works for Walgreens or the pharma industry. They watch complaints like hawks, and pay people to respond to them to difuse the bad vibes their products/business give out.
Walgreens has given me poor service as well, losing an important prescription the day after I turned it in, and filling the wrong prescription for my kid which caused lots of probs. I changed to another pharmacy, too.
Walgreens has given me poor service as well, losing an important prescription the day after I turned it in, and filling the wrong prescription for my kid which caused lots of probs. I changed to another pharmacy, too.
Posted by PsychoGobstopper on 2008-04-21:
1) Contact the district office, not the store manager, if you have an issue with the pharmacy manager. The RXM is not answerable to the store manager.
2) Whenever a new Rx form is dropped off for a medication(or called/faxed to the pharmacy), that prescription is entered into the computer as an entirely new entity. Auto Refill, therefore, has to be selected again at that time. It would be a simple matter to ask for a new Rx to be put on Auto Refill when dropping one off. Also, the patient leaflets clearly state whether or not an Rx is on Auto Refill; if it is not listed there, call the pharmacy and ask for it to be placed on Auto Refill.
2) Whenever a new Rx form is dropped off for a medication(or called/faxed to the pharmacy), that prescription is entered into the computer as an entirely new entity. Auto Refill, therefore, has to be selected again at that time. It would be a simple matter to ask for a new Rx to be put on Auto Refill when dropping one off. Also, the patient leaflets clearly state whether or not an Rx is on Auto Refill; if it is not listed there, call the pharmacy and ask for it to be placed on Auto Refill.
Posted by odbj on 2008-09-13:
i had the same thing happen ,they gave me ambien instead of my blood pressure meds . i caught it 2 wks later and ended up in the hospital
Posted by DrNo on 2011-06-23:
I worked a short time had not been trained proiperly and fired for supposedly cursing which I did not do
Posted by Sick with Walgreens on 2011-07-03:
one would think when working with someones medictions and handing them, The TITLE is Registered PHARMACIST hmm GO FIGURE,,UNION CITY TN. WALGREENS JUDGEMENTAL,UNPROFESSIONAL,INCONSIDERATE,RUDE,, PUT THAT IN YOUR ADVERTISEMENTS WHEN YOU GO ON TV WITH YOUR COMMERCIALS. PHARMACISTS ARE WORKING WITH PEOPLES LIVES EVERY DAY ALL DAY,, I THINK THEY FORGET THE PUBLIC PAYS THEIR PAYCHECKS... BOYCOTT AND SEE HOW THEIR ATTITUDE CHANGES.. I WON'T SHOP THERE... KEEP YOUR COUPONS, YOUR GONNA NEED THEM TO CASH THEM IN FOR A PAY CHECK.
Posted by Ann Mitchell on 2013-04-25:
Walgreens Sucks bigtime!!!! I live in a pretty small town though , and they are one of if not the only phamacy open all night so I usually get all my meds there, I hate the pharmacist , all have BAD ADDITUDE"S!!!! EVERYONE of them!! I alway's hope they will quit since they hate thier job so much but they never do!!!!!
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