Symantec Complaint - Problems and unable to uninstall etc
Don't use Norton 360!!! I installed the new Norton 360. All of a sudden, I couldn't access the home page of my ISP. I spent over 12 hrs. on phone with RoadRunner, Dell and my cable company. No one could fix the problem. Finally, after 3 hrs on phone with Microsoft, they determined it was Norton 360. We tried to remove it - impossible. I had to call Symantec (waited 42 minutes on hold) who spent another few hours uninstalling, then downloading a free trial version of Norton Internet Security 2007. When I tried to get updates to Norton 2007 - message said my "subscription had expired." So I called Symantec again - they took control of my computer and it took over an hour to resolve. Reps were very helpful, but their product causes too many problems -- will use another vendor next time. Symantec service is horrible....you have to search to find a phone number which is 1-877-832-2810. They want to charge you - but I said "No - your product has bugs, and you have to fix it!" They did.
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