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Levitz Furniture Corporation Complaint - Replacement Warranty

Complaint
Review by lodengovw on 2007-06-19
CONCORD, CALIFORNIA -- Bought a leather sofa and love-seat, along with the replacement warranty from Levitz. Had the furniture about a year and noticed some cracking in the leather. Called the warranty company and after six months, they sent someone out to "inspect" the sofa. Indeed, it needed replacement. After three more months of calling, I got a "replacement voucher." I went down to Levitz and picked out the exact same sofa. I handed the sales person my "replacement voucher," and he proceeded to charge me sales tax on my replacement. I asked, "why am I being charged sales tax on a replacement sofa?" The answer I got was this; "the voucher only covers the price of the sofa, not the sales tax." I was not too pleased. I told them I already paid the sales tax on the original sofa, and that I should not have to pay for the replacement. He told me I had two choices; one, pay the sales tax and they will waive the delivery fee or two, don't pay the sales tax and leave the store. Unfortuneatly, I paid the sales tax and they delivered my sofa. I have battled Levitz at the corporate level for over 3 years, and I still have not gotten any answers. I contacted a consumer advocacy group, and they in turn put me in touch with the division in my state that handles such outrageous situations. I will NEVER buy or recommend Levitz to any family or friends.
Comments:
Posted by adzidek on 2007-06-19:
That doesn't sound all that outrageous. Legally, I don't think vouchers can cover taxes. This is similar to a gift certificate - when you buy one, you don't pay tax, which means they can't cover taxes when they are redeemed. Plus, they delivered your stuff for free. Also, I'm sure it states in the warranty paperwork how the replacement part of it works.
Posted by Starlord on 2007-06-19:
I have to agree with adzidek on this. It is standard on coupons, certificates, etc that they always have in the 'boilerplate' that the bearer is liable for any and all taxes. It is just part of life, get used to it.
Posted by firstrateconsumer on 2007-08-12:
If the original sofa was defective it should have simply been replaced - period - end of story - no sales taxes should have been applied - it's not a 'gift' the consumer was given it was an EXCHANGE.

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