Levitz Furniture Corporation Complaint - Replacement Warranty
CONCORD, CALIFORNIA -- Bought a leather sofa and love-seat, along with the replacement warranty from Levitz. Had the furniture about a year and noticed some cracking in the leather. Called the warranty company and after six months, they sent someone out to "inspect" the sofa. Indeed, it needed replacement. After three more months of calling, I got a "replacement voucher." I went down to Levitz and picked out the exact same sofa. I handed the sales person my "replacement voucher," and he proceeded to charge me sales tax on my replacement. I asked, "why am I being charged sales tax on a replacement sofa?" The answer I got was this; "the voucher only covers the price of the sofa, not the sales tax." I was not too pleased. I told them I already paid the sales tax on the original sofa, and that I should not have to pay for the replacement. He told me I had two choices; one, pay the sales tax and they will waive the delivery fee or two, don't pay the sales tax and leave the store. Unfortuneatly, I paid the sales tax and they delivered my sofa. I have battled Levitz at the corporate level for over 3 years, and I still have not gotten any answers. I contacted a consumer advocacy group, and they in turn put me in touch with the division in my state that handles such outrageous situations. I will NEVER buy or recommend Levitz to any family or friends.