WorldXChange Corporation Complaint - No Commission Received
SAN DIEGO, CALIFORNIA -- I am an agent for WXC. I'm complaining because I did not receive a commission due to me. This is what happened: I was suppossed to receive commisssion for long distance phone calls which my friend has placed since Feb.(this is end of May). I wouldn't have known anything about it if I didn't ask my friend why she wasn't using WXC long distance. To my surprise she said she was using it Every Day since Feb. I've checked my agent's page but her number was not listed and I didn't receive any commission. I do remember registering her phone number with WXC and she is 100% sure that she has dialed my code correctly. When I tried to register her ANI again, it said that it was too old. (This is concering the dial around numbers(10-15)Agents do not receive commission if numbers are misdialed. I wonder how often this happens? The customer service person did admit that my friend made phone calls everyday since Feb. I've asked who got my commission? She told me that no one got any commission because it went to the house code. Since they have a record of it and my friend has a record also why they do not want to give me the commission I deserve. I've been an agent for WXC for almost a year. Now, I wonder how much commissions I've lost. I will not renew my contract with WXC if they do not pay me back All the commission that is due me. I cannot proof the other lost commisssions but they do have a record of all the phone calls my clients made. I wonder how many other agents have lost their commission the same way as I did?
Their customer service should also improve> I was put on hold for over 15 minutes.