Ironwood Communications Informative - Customer Disregard - Installation of Direct TV
PHOENIX, ARIZONA -- Direct TV has hired Ironwood Communications as a key subcontractor in several states. However, Ironwood, a privately held company, has nearly no regard for customers. They give you an 800 number to call regarding installation appointments that won't go through without an access code which they make sure that you don't have. There local number is for employee access only and they list only their fax number. Boy, that is just so helpful! They did not show up as scheduled today to install direct tv. The installer called me up with lots of attitude. He was too busy to get here!!!! [In his defense and the fact that they are trying to get more employees throug monster.com, I suspect that he is overscheduled.] However, he was not nice on the phone call and said that he was busy. My point is that he could have called and said that he would be delayed...would that have been so hard? He had a 5 hour window (7am until noon). He didn't call until after I called Direct Tv. He was defensive and annoyed at having to talk with me. He called me back shortly afterward saying that he might be by at 1:30pm, but that I had to call him back or he would cancel the installation. What right does he have to cancel the installation? Neither Direct Tv (who seem to know little about these folks) nor folks at Ironwood Communications seem to know if he could do that. Yes, I actually, got to them through Direct TV. The woman at Ironwook automatically told me that she was sorry for my trouble...I said that she didn't sound sorry and she laughed! I guess I called that right. They have some kind of deal with Direct TV that is so good Direct TV doesn't seem to care if their customers are screwed in the process. Wow, I wonder what this relationship is...probably low ball bidding. Direct TV shame on you for no customer quality control metrics! If my husband didn't think Direct TV had something to offer, I would drop it so fast! It is not worth it, being treated like this and being laughed at. I made my husband come home from work so that he can deal with these people. It is 1:00pm the time the laughing lady gave me for a service man to be here and guess what no one is here. I have only been waiting 6 hours. But, then my time is not important to either Direct TV or Ironwood Communications.